The impact of context-aware fisheye models on understanding business processes: An empirical study of data flow diagrams

• Published in: Information & management Vol. 44; no. 1; pp. 40 - 52
• Main Authors: Turetken, Ozgur, Schuff, David
• Format: Journal Article
• Language: English
• Published: Amsterdam Elsevier B.V 2007; Elsevier Science; Elsevier Sequoia S.A
• Subjects: ANOVA; Business process redesign; End users; End-user computing; Exact sciences and technology; Information and communication sciences; Information management; Information processing; Information retrieval systems. Information and document management system; Information science. Documentation; Information visualization; Interfaces. Software; Laboratory experiments; Process improvement; Process modeling; Sciences and techniques of general use; Studies; Theory verification; User interface; Information visualization; Process modeling; User interface; ANOVA; Process improvement; End-user computing; Theory verification; Laboratory experiments; Business process redesign; Information representation; Context aware; Fisheye view; Variance analysis; Diagram; Data flow; Business process

We investigated whether a “context-aware” fisheye view can more successfully communicate the information contained in a set of process models (data flow diagrams) than a traditional “context-free” presentation. We conducted two controlled experiments: the first included a simple set of DFDs and task...