A matrix geometric approach to the M/M/1 two-phase multi optional retrial queue with Bernoulli feedback, impatient customers and a server subject to breakdown and repair - Lakshmi, K.; Ramanath, Kasturi (Opsearch, 2014)
Keywords: Application Article; Breakdown; Breakdowns; Business and Management; Call centers; Customer services; Customers; Feedback; Interactive; Management; Mathematical models; Mathematics; Operations research; Operations Research/Decision Theory; Queues; Repair; Servers; Studies; Voice response technology; Two-phases of service; Retrial queues; Level dependent QBD; Bernoulli feedback; Impatient customer; Neuts and Rao truncation method; Server breakdown and repair