A TALE OF TWO CLIMATES: DIVERSITY CLIMATE FROM SUBORDINATES' AND MANAGERS' PERSPECTIVES AND THEIR ROLE IN STORE UNIT SALES PERFORMANCE

• Published in: Personnel psychology Vol. 62; no. 4; pp. 767 - 791
• Main Authors: McKAY, PATRICK F., AVERY, DEREK R., MORRIS, MARK A.
• Format: Journal Article
• Language: English
• Published: Malden, USA Blackwell Publishing Inc 01.12.2009; Blackwell Publishing Ltd
• Subjects: Behavior; Citizenship; Cooperation; Customer satisfaction; Employee attitude; Employee Attitudes; Employees; Employment; Financial performance; Hypotheses; Influence; Investigations; Job Performance; Job satisfaction; Literature Reviews; Organizational Climate; Organizational Objectives; Perceptions; Retail sales; Salesmanship; Strategic management; Studies; Subordinates; Variance analysis; Work Attitudes; Workplace diversity; United States > US

Applying Zohar's (2000) multilevel model of organizational climate, this study assessed the main and interactive effects of subordinates’ and managers’ diversity climate perspectives on store sales performance. Across 654 store units of a large U.S. retail organization, we observed main effects...