APA (7th ed.) Citation

Saunders, S. G. (2015). Service employee evaluations of customer tips: An expectations-disconfirmation tip gap approach. Journal of service theory and practice, 25(6), 796-812. https://doi.org/10.1108/JSTP-07-2014-0148

Chicago Style (17th ed.) Citation

Saunders, Stephen G. "Service Employee Evaluations of Customer Tips: An Expectations-disconfirmation Tip Gap Approach." Journal of Service Theory and Practice 25, no. 6 (2015): 796-812. https://doi.org/10.1108/JSTP-07-2014-0148.

MLA (9th ed.) Citation

Saunders, Stephen G. "Service Employee Evaluations of Customer Tips: An Expectations-disconfirmation Tip Gap Approach." Journal of Service Theory and Practice, vol. 25, no. 6, 2015, pp. 796-812, https://doi.org/10.1108/JSTP-07-2014-0148.