Survival strategies for family-run homestays: analyzing user reviews through text mining
Online booking of homestays through e-travel portals is based on the virtual brand and perception, which are largely affected by user-generated electronic word-of-mouth (eWOM). With the objective of mining actionable insights from eWOM, this study conducted opinion mining for homestays located in fo...
Saved in:
| Published in | Data science and management Vol. 7; no. 3; pp. 228 - 237 |
|---|---|
| Main Authors | , , , , |
| Format | Journal Article |
| Language | English |
| Published |
Elsevier B.V
01.09.2024
KeAi Communications Co. Ltd |
| Subjects | |
| Online Access | Get full text |
| ISSN | 2666-7649 2666-7649 |
| DOI | 10.1016/j.dsm.2024.03.003 |
Cover
Loading…
| Abstract | Online booking of homestays through e-travel portals is based on the virtual brand and perception, which are largely affected by user-generated electronic word-of-mouth (eWOM). With the objective of mining actionable insights from eWOM, this study conducted opinion mining for homestays located in four thematic areas of Kerala. Accordingly, various techniques have been deployed, such as sentiment and emotional analyses, topic modeling, and clustering methods. Key themes revealed from topic modeling were breakfast, facilities provided, ambience, bathroom, cleanliness, hospitality exhibited, and satisfaction with the host. A lasso logistic regression-based predictive binary text classification model (with 97.6% accuracy) for homestay recommendations was developed. Our findings and predictive model have implications for managers and homestay owners in devising appropriate marketing strategies and improving their overall guest experience. |
|---|---|
| AbstractList | Online booking of homestays through e-travel portals is based on the virtual brand and perception, which are largely affected by user-generated electronic word-of-mouth (eWOM). With the objective of mining actionable insights from eWOM, this study conducted opinion mining for homestays located in four thematic areas of Kerala. Accordingly, various techniques have been deployed, such as sentiment and emotional analyses, topic modeling, and clustering methods. Key themes revealed from topic modeling were breakfast, facilities provided, ambience, bathroom, cleanliness, hospitality exhibited, and satisfaction with the host. A lasso logistic regression-based predictive binary text classification model (with 97.6% accuracy) for homestay recommendations was developed. Our findings and predictive model have implications for managers and homestay owners in devising appropriate marketing strategies and improving their overall guest experience. |
| Author | Maiti, Moinak Bhattacharjee, Biplab Pratap, Maheshwar Yadav, Janardan Krishna Krishnan, Jay |
| Author_xml | – sequence: 1 givenname: Jay surname: Krishnan fullname: Krishnan, Jay organization: Amrita School of Business, Amrita Vishwa Vidyapeetham, Coimbatore, 641112, India – sequence: 2 givenname: Biplab orcidid: 0000-0002-3886-8409 surname: Bhattacharjee fullname: Bhattacharjee, Biplab organization: Jindal Global Business School, O.P. Jindal Global University, Sonipat, 131001, India – sequence: 3 givenname: Maheshwar orcidid: 0000-0003-2502-3025 surname: Pratap fullname: Pratap, Maheshwar organization: Amrita School of Business, Amrita Vishwa Vidyapeetham, Coimbatore, 641112, India – sequence: 4 givenname: Janardan Krishna orcidid: 0000-0003-1970-8933 surname: Yadav fullname: Yadav, Janardan Krishna organization: Jindal Global Business School, O.P. Jindal Global University, Sonipat, 131001, India – sequence: 5 givenname: Moinak orcidid: 0000-0003-0045-6174 surname: Maiti fullname: Maiti, Moinak email: maitisoft@gmail.com, moinak.maiti@wits.ac.za organization: Department of Finance, School of Economics and Finance, University of the Witwatersrand, Johannesburg, 2050, South Africa |
| BookMark | eNp9kE1v1DAQhi1UJErpD-jNfyDBH0lswwlVUCpV4kAr9WZN7MmuV0mMbO_C8utxWZAQh55mNJrn1avnNTlb44qEXHHWcsaHt7vW56UVTHQtky1j8gU5F8MwNGrozNk_-ytymfOOMSY056Ifzsnj1306hAPMNJcEBTcBM51iohMsYT42ab_SbVwwFzjmdxRWmI8_w7qh-4yJJjwE_J5p2aa432xpwR-FLmGtD2_IywnmjJd_5gV5-PTx_vpzc_fl5vb6w13jpNKy6Zk3E-u0hMHwXoEWoCatR88RDJ9Mz5VnzhlU3js-9Eqo0anReNHh1HsnL8jtKddH2NlvKSyQjjZCsL8PMW0spBLcjBYE62qEl1qO3ShGLZkCo0XHO4mmNzVLnbJcijknnKwLBUqIa3UTZsuZffJtd7b6tk--LZO2-q4k_4_82-Q55v2Jwaqnekw2u4CrQx8SulL7h2foX-0umzw |
| CitedBy_id | crossref_primary_10_62381_I245406 crossref_primary_10_1142_S0219649224500783 crossref_primary_10_1016_j_ijhm_2024_103945 |
| Cites_doi | 10.1186/s40537-015-0015-2 10.1177/1938965518811287 10.1016/j.tourman.2016.12.022 10.1177/0047287510379162 10.1016/j.ijhm.2012.10.002 10.1016/j.tmp.2018.08.006 10.1016/j.tmp.2022.100965 10.1016/j.ijhm.2018.07.012 10.1177/0047287515608505 10.1016/j.annals.2007.03.008 10.1016/j.ijinfomgt.2017.11.001 10.1016/j.knosys.2009.11.004 10.1016/j.tourman.2010.12.011 10.1177/13567667211024707 10.1016/j.tourman.2019.06.011 10.1140/epjds/s13688-016-0073-5 10.1177/1470785317752048 10.1287/mksc.1110.0700 10.1002/sd.1643 10.1016/j.tourman.2017.11.014 10.1016/j.ijinfomgt.2014.10.007 10.1177/0047287516643185 10.1016/j.tourman.2016.10.001 10.1007/s40558-015-0035-y 10.3724/SP.J.1041.2015.00555 10.1016/j.tourman.2016.09.009 10.1080/13683500.2020.1733497 10.1080/10941665.2018.1444648 10.1016/j.annals.2017.01.001 10.1016/j.tourman.2016.08.010 10.1108/OIR-07-2016-0201 10.1108/IJCTHR-10-2018-0148 10.1016/j.chb.2013.05.024 10.1016/j.ijhm.2018.04.004 10.1007/s11135-009-9301-4 10.1177/0047287513481274 10.1016/j.tourman.2015.01.008 10.1177/1096348007309570 10.1080/10548408.2014.918924 10.1080/10548408.2014.933154 10.1016/j.ijinfomgt.2017.06.004 10.1016/j.tourman.2012.05.006 |
| ContentType | Journal Article |
| Copyright | 2024 Xi’an Jiaotong University |
| Copyright_xml | – notice: 2024 Xi’an Jiaotong University |
| DBID | 6I. AAFTH AAYXX CITATION DOA |
| DOI | 10.1016/j.dsm.2024.03.003 |
| DatabaseName | ScienceDirect Open Access Titles Elsevier:ScienceDirect:Open Access CrossRef DOAJ Directory of Open Access Journals |
| DatabaseTitle | CrossRef |
| DatabaseTitleList | |
| Database_xml | – sequence: 1 dbid: DOA name: Directory of Open Access Journals (DOAJ) url: https://www.doaj.org/ sourceTypes: Open Website |
| DeliveryMethod | fulltext_linktorsrc |
| Discipline | Engineering |
| EISSN | 2666-7649 |
| EndPage | 237 |
| ExternalDocumentID | oai_doaj_org_article_a204165d383b4b2b8307a9824143e959 10_1016_j_dsm_2024_03_003 S2666764924000158 |
| GroupedDBID | 0R~ 0SF 6I. AAEDW AAFTH AALRI AAXUO ADVLN AEXQZ AITUG AKRWK ALMA_UNASSIGNED_HOLDINGS AMRAJ EBS FDB GROUPED_DOAJ M~E OK1 ROL AAYWO AAYXX ACVFH ADCNI AEUPX AFPUW AIGII AKBMS AKYEP CITATION |
| ID | FETCH-LOGICAL-c3783-50d9f0483a69157a82a7f88bd1ea91f9517d0cc9e7ddc165727bc7b9d24ef5dc3 |
| IEDL.DBID | DOA |
| ISSN | 2666-7649 |
| IngestDate | Wed Aug 27 01:22:24 EDT 2025 Tue Jul 01 01:06:47 EDT 2025 Thu Apr 24 23:01:04 EDT 2025 Sat Oct 05 15:36:26 EDT 2024 |
| IsDoiOpenAccess | true |
| IsOpenAccess | true |
| IsPeerReviewed | true |
| IsScholarly | true |
| Issue | 3 |
| Keywords | Text mining Tourism Topic modeling Predictive modeling Homestays |
| Language | English |
| License | This is an open access article under the CC BY-NC-ND license. |
| LinkModel | DirectLink |
| MergedId | FETCHMERGED-LOGICAL-c3783-50d9f0483a69157a82a7f88bd1ea91f9517d0cc9e7ddc165727bc7b9d24ef5dc3 |
| ORCID | 0000-0002-3886-8409 0000-0003-2502-3025 0000-0003-1970-8933 0000-0003-0045-6174 |
| OpenAccessLink | https://doaj.org/article/a204165d383b4b2b8307a9824143e959 |
| PageCount | 10 |
| ParticipantIDs | doaj_primary_oai_doaj_org_article_a204165d383b4b2b8307a9824143e959 crossref_citationtrail_10_1016_j_dsm_2024_03_003 crossref_primary_10_1016_j_dsm_2024_03_003 elsevier_sciencedirect_doi_10_1016_j_dsm_2024_03_003 |
| ProviderPackageCode | CITATION AAYXX |
| PublicationCentury | 2000 |
| PublicationDate | 2024-09-01 |
| PublicationDateYYYYMMDD | 2024-09-01 |
| PublicationDate_xml | – month: 09 year: 2024 text: 2024-09-01 day: 01 |
| PublicationDecade | 2020 |
| PublicationTitle | Data science and management |
| PublicationYear | 2024 |
| Publisher | Elsevier B.V KeAi Communications Co. Ltd |
| Publisher_xml | – name: Elsevier B.V – name: KeAi Communications Co. Ltd |
| References | Brochado, Troilo, Shah (bib10) 2017; 63 Fang, Zhan (bib18) 2015; 2 James, Witten, Hastie (bib31) 2013 Yang, Jou, Cheng (bib63) 2011; 45 Socher, Perelygin, Wu (bib51) 2013 Mattila, Ro (bib41) 2008; 32 Xu, Wang, Li, Haghighi (bib70) 2017; 37 Agag, El-Masry (bib2) 2017; 56 Özer, Küçüksakarya, Maiti (bib47) 2022; 42 Bassolas, Lenormand, Tugores (bib6) 2016; 5 Khorsand, Rafiee, Kayvanfar (bib73) 2020; 34 Wang (bib60) 2007; 34 Filieri, McLeay (bib19) 2014; 53 Gandomi, Haider (bib21) 2015; 35 Blei, John (bib71) 2009 Chang, Ku, Chen (bib13) 2019; 48 Schuckert, Liu, Law (bib50) 2015; 32 Cheng, Jin (bib15) 2019; 76 Racherla, Connolly, Christodoulidou (bib48) 2013; 22 Tussyadiah, Pesonen (bib58) 2016; 55 Chan, Guillet (bib12) 2011; 28 Stevens, Kegelmeyer, Andrzejewski (bib53) 2012 Wei, Miao, Huang (bib61) 2013; 33 Ding, Gong, Li (bib17) 2016; 32 Hastie, Tibshirani, Tibshirani (bib74) 2017 Vu, Li, Law (bib59) 2019; 75 Jockers (bib33) 2015 Ortigosa, Martín, Carro (bib46) 2014; 31 Magnini, Crotts, Zehrer (bib40) 2011; 50 Li, Hudson, So (bib35) 2019; 13 Aakash, Gupta Aggarwal (bib1) 2020; 23 Genkin, Lewis, Madigan (bib23) 2005 Newman, Noh, Talley (bib44) 2010; vol. 10 Blei, Ng, Jordan (bib8) 2003; 3 Zhang, Ji, Wang (bib66) 2017; 59 Hwang, Park, Woo (bib30) 2018; 23 Guo, Barnes, Jia (bib25) 2017; 59 Agyeiwaah (bib3) 2013; 2 He, Tian, Tao (bib28) 2017; 41 Mimno, Wallach, Talley (bib42) 2011 Jia (bib32) 2018; 60 Li, Chu, Zhao (bib36) 2015; 30 Boo, Busser (bib9) 2018; 66 Sparks, Browning (bib52) 2011; 32 Bhattacharjee, Sridhar, Dutta (bib7) 2017; 24 Buzova, Sanz-Blas, Cervera-Taulet (bib11) 2018; 39 Claeys, Roozen (bib16) 2012 Ghose, Ipeirotis, Li (bib24) 2012; 31 Kulshreshtha, Kulshrestha (bib34) 2019; 11 Tong, Zhang (bib57) 2016 Sthapit, Jiménez-Barreto (bib54) 2018; 28 Du, Zhao, Cui (bib14) 2015; 47 Rossetti, Stella, Zanker (bib49) 2016; 16 Thapa, Anicar, Malini (bib55) 2018; 119 Litvin, Sobel (bib38) 2019; 60 Hsu, Lin (bib29) 2011; 9 Zorfas, Leemon (bib68) 2016 Han, Mankad, Gavirneni (bib26) 2016; 16 Bao, Ma, La (bib5) 2022; 28 Shaw (bib72) 2007 O'Mahony, Smyth (bib45) 2010; 23 Lyu, Li, Law (bib69) 2019; 77 Yong, Hassan (bib64) 2019; 8 Gan, Ferns, Yu (bib20) 2016; 18 Thimm (bib56) 2017; 25 Llach, Marimon, del Mar Alonso-Almeida (bib39) 2013; 35 Xiang, Du, Ma (bib62) 2017; 58 Zhang, Li, Hua (bib67) 2021; 20 Yu, Cheng, Yu (bib65) 2020; 25 Molina-Azorín, Tarí, Pereira-Moliner (bib43) 2015; 50 Geetha, Singha, Sinha (bib22) 2017; 61 Li, Lin, Tsai (bib37) 2015; 32 Chan (10.1016/j.dsm.2024.03.003_bib12) 2011; 28 James (10.1016/j.dsm.2024.03.003_bib31) 2013 Yu (10.1016/j.dsm.2024.03.003_bib65) 2020; 25 Racherla (10.1016/j.dsm.2024.03.003_bib48) 2013; 22 Jia (10.1016/j.dsm.2024.03.003_bib32) 2018; 60 Jockers (10.1016/j.dsm.2024.03.003_bib33) Newman (10.1016/j.dsm.2024.03.003_bib44) 2010; vol. 10 Shaw (10.1016/j.dsm.2024.03.003_bib72) 2007 Mimno (10.1016/j.dsm.2024.03.003_bib42) 2011 Geetha (10.1016/j.dsm.2024.03.003_bib22) 2017; 61 Hwang (10.1016/j.dsm.2024.03.003_bib30) 2018; 23 Zhang (10.1016/j.dsm.2024.03.003_bib66) 2017; 59 Chang (10.1016/j.dsm.2024.03.003_bib13) 2019; 48 Genkin (10.1016/j.dsm.2024.03.003_bib23) Litvin (10.1016/j.dsm.2024.03.003_bib38) 2019; 60 Brochado (10.1016/j.dsm.2024.03.003_bib10) 2017; 63 Thimm (10.1016/j.dsm.2024.03.003_bib56) 2017; 25 Gan (10.1016/j.dsm.2024.03.003_bib20) 2016; 18 Agag (10.1016/j.dsm.2024.03.003_bib2) 2017; 56 Lyu (10.1016/j.dsm.2024.03.003_bib69) 2019; 77 Zhang (10.1016/j.dsm.2024.03.003_bib67) 2021; 20 Schuckert (10.1016/j.dsm.2024.03.003_bib50) 2015; 32 Khorsand (10.1016/j.dsm.2024.03.003_bib73) 2020; 34 Hastie (10.1016/j.dsm.2024.03.003_bib74) 2017 Claeys (10.1016/j.dsm.2024.03.003_bib16) Ding (10.1016/j.dsm.2024.03.003_bib17) 2016; 32 Magnini (10.1016/j.dsm.2024.03.003_bib40) 2011; 50 Filieri (10.1016/j.dsm.2024.03.003_bib19) 2014; 53 Aakash (10.1016/j.dsm.2024.03.003_bib1) 2020; 23 Fang (10.1016/j.dsm.2024.03.003_bib18) 2015; 2 O'Mahony (10.1016/j.dsm.2024.03.003_bib45) 2010; 23 Sthapit (10.1016/j.dsm.2024.03.003_bib54) 2018; 28 Li (10.1016/j.dsm.2024.03.003_bib36) 2015; 30 Zorfas (10.1016/j.dsm.2024.03.003_bib68) 2016 Bao (10.1016/j.dsm.2024.03.003_bib5) 2022; 28 Gandomi (10.1016/j.dsm.2024.03.003_bib21) 2015; 35 Xiang (10.1016/j.dsm.2024.03.003_bib62) 2017; 58 He (10.1016/j.dsm.2024.03.003_bib28) 2017; 41 Wang (10.1016/j.dsm.2024.03.003_bib60) 2007; 34 Ortigosa (10.1016/j.dsm.2024.03.003_bib46) 2014; 31 Rossetti (10.1016/j.dsm.2024.03.003_bib49) 2016; 16 Agyeiwaah (10.1016/j.dsm.2024.03.003_bib3) 2013; 2 Yang (10.1016/j.dsm.2024.03.003_bib63) 2011; 45 Han (10.1016/j.dsm.2024.03.003_bib26) 2016; 16 Kulshreshtha (10.1016/j.dsm.2024.03.003_bib34) 2019; 11 Stevens (10.1016/j.dsm.2024.03.003_bib53) 2012 Sparks (10.1016/j.dsm.2024.03.003_bib52) 2011; 32 Llach (10.1016/j.dsm.2024.03.003_bib39) 2013; 35 Mattila (10.1016/j.dsm.2024.03.003_bib41) 2008; 32 Bhattacharjee (10.1016/j.dsm.2024.03.003_bib7) 2017; 24 Li (10.1016/j.dsm.2024.03.003_bib35) 2019; 13 Guo (10.1016/j.dsm.2024.03.003_bib25) 2017; 59 Vu (10.1016/j.dsm.2024.03.003_bib59) 2019; 75 Socher (10.1016/j.dsm.2024.03.003_bib51) 2013 Li (10.1016/j.dsm.2024.03.003_bib37) 2015; 32 Molina-Azorín (10.1016/j.dsm.2024.03.003_bib43) 2015; 50 Özer (10.1016/j.dsm.2024.03.003_bib47) 2022; 42 Bassolas (10.1016/j.dsm.2024.03.003_bib6) 2016; 5 Xu (10.1016/j.dsm.2024.03.003_bib70) 2017; 37 Yong (10.1016/j.dsm.2024.03.003_bib64) 2019; 8 Wei (10.1016/j.dsm.2024.03.003_bib61) 2013; 33 Buzova (10.1016/j.dsm.2024.03.003_bib11) 2018; 39 Tussyadiah (10.1016/j.dsm.2024.03.003_bib58) 2016; 55 Cheng (10.1016/j.dsm.2024.03.003_bib15) 2019; 76 Ghose (10.1016/j.dsm.2024.03.003_bib24) 2012; 31 Hsu (10.1016/j.dsm.2024.03.003_bib29) 2011; 9 Du (10.1016/j.dsm.2024.03.003_bib14) 2015; 47 Tong (10.1016/j.dsm.2024.03.003_bib57) 2016 Boo (10.1016/j.dsm.2024.03.003_bib9) 2018; 66 Thapa (10.1016/j.dsm.2024.03.003_bib55) 2018; 119 Blei (10.1016/j.dsm.2024.03.003_bib71) 2009 Blei (10.1016/j.dsm.2024.03.003_bib8) 2003; 3 |
| References_xml | – volume: 60 start-page: 370 year: 2019 end-page: 377 ident: bib38 article-title: Organic versus Solicited hotel TripAdvisor reviews: Measuring their respective characteristics publication-title: Cornell Hosp. Q. – volume: 119 start-page: 1567 year: 2018 end-page: 1585 ident: bib55 article-title: Unraveling tourists” preferred homestay Attributes from online reviews: a sentiment analysis approach publication-title: Int. J. Pure Appl. Math. – start-page: 262 year: 2011 end-page: 272 ident: bib42 article-title: Optimizing semantic coherence in topic models publication-title: Proceedings of the 2011 Conference on Empirical Methods in Natural Language Processing, ACL – start-page: 1631 year: 2013 end-page: 1642 ident: bib51 article-title: Recursive deep models for semantic compositionality over a sentiment treebank publication-title: Proceedings of the 2013 Conference on Empirical Methods in Natural Language Processing – volume: 58 start-page: 51 year: 2017 end-page: 65 ident: bib62 article-title: A comparative analysis of major online review platforms: implications for social media analytics in hospitality and tourism publication-title: Tourism Manag. – volume: 16 start-page: 5 year: 2016 end-page: 21 ident: bib49 article-title: Analyzing user reviews in tourism with topic models publication-title: Inf. Technol. Tourism – volume: vol. 10 start-page: 215 year: 2010 end-page: 224 ident: bib44 article-title: Evaluating topic models for digital libraries publication-title: Proceedings of the 10th Annual Joint Conference on Digital Libraries - ACM – volume: 59 start-page: 281 year: 2017 end-page: 297 ident: bib66 article-title: A novel decision support model for satisfactory restaurants utilizing social information: a case study of TripAdvisor.com publication-title: Tourism Manag. – volume: 32 start-page: 12 year: 2016 end-page: 20 ident: bib17 article-title: A new method to detect bursty events from micro-blog posts based on bursty topic words and agglomerative hierarchical clustering algorithm publication-title: New Tech. Lib. Info. Serv. – volume: 20 start-page: 37 year: 2021 end-page: 57 ident: bib67 article-title: Chinese cultural theme parks: text mining and sentiment analysis publication-title: J. Tourism Cult. Change – volume: 42 start-page: 100965 year: 2022 ident: bib47 article-title: Nexus of tourism demand, economic growth, and external competitiveness in leading tourist destination countries publication-title: Tourism Manag. Perspect. – volume: 59 start-page: 467 year: 2017 end-page: 483 ident: bib25 article-title: Mining meaning from online ratings and reviews: tourist satisfaction analysis using latent dirichlet allocation publication-title: Tourism Manag. – volume: 24 start-page: 344 year: 2017 ident: bib7 article-title: Identifying the causal relationship between social media content of a Bollywood movie and its box-office success - a text mining approach publication-title: Int. J. Bus. Inf. Syst. – volume: 28 start-page: 345 year: 2011 end-page: 368 ident: bib12 article-title: Investigation of social media marketing: how does the hotel industry in Hong Kong perform in marketing on social media websites? J. Travel Tour publication-title: Mark – volume: 60 start-page: 561 year: 2018 end-page: 572 ident: bib32 article-title: Behind the ratings: text mining of restaurant customers' online reviews publication-title: Int. J. Mark. Res. – volume: 31 start-page: 527 year: 2014 end-page: 541 ident: bib46 article-title: Sentiment analysis in Facebook and its application to e-learning publication-title: Comput. Hum. Behav. – year: 2017 ident: bib74 article-title: Extended comparisons of best subset selection, forward stepwise selection, and the lasso publication-title: arXiv preprint arXiv:1707.08692. – volume: 13 start-page: 410 year: 2019 end-page: 429 ident: bib35 article-title: Exploring the customer experience with Airbnb publication-title: Int. J. Cult. Tour. Hosp. Res. – start-page: 365 year: 2009 end-page: 452 ident: bib71 article-title: Topic Models publication-title: Text Mining: Classification, Clustering, and Applications – volume: 48 start-page: 263 year: 2019 end-page: 279 ident: bib13 article-title: Social media analytics: extracting and visualizing Hilton hotel ratings and reviews from TripAdvisor publication-title: Int. J. Inf. Manag. – volume: 47 start-page: 555 year: 2015 end-page: 568 ident: bib14 article-title: The effect of review valence, new product types and regulatory focus on new product online review usefulness publication-title: Acta Psychol.Sin – volume: 9 start-page: 196 year: 2011 end-page: 202 ident: bib29 article-title: Factors underlying college students' choice homestay accommodation while travelling publication-title: World Trans. Eng. Technol. Educ. – volume: 66 start-page: 287 year: 2018 end-page: 301 ident: bib9 article-title: Meeting planners' online reviews of destination hotels: a twofold content analysis approach publication-title: Tourism Manag. – volume: 16 start-page: 3 year: 2016 end-page: 17 ident: bib26 article-title: What guests really think of your hotel: text analytics of online customer reviews publication-title: Cornell Hosp. Q. – start-page: 952 year: 2012 end-page: 961 ident: bib53 article-title: Exploring topic coherence over many models and many topics publication-title: Proceedings of the 2012 Joint Conference on Empirical Methods in Natural Language Processing and Computational Natural Language Learning – volume: 34 start-page: 100673 year: 2020 ident: bib73 article-title: Insights into TripAdvisor’s online reviews: The case of Tehran’s hotels publication-title: Tour. Manag. Perspect. – volume: 37 start-page: 673 year: 2017 end-page: 683 ident: bib70 article-title: Business intelligence in online customer textual reviews: Understanding consumer perceptions and influential factors publication-title: Int. J. Inf. Manag. – volume: 3 start-page: 993 year: 2003 end-page: 1022 ident: bib8 article-title: Latent dirichlet allocation publication-title: J. Mach. Learn. Res. – year: 2012 ident: bib16 article-title: Do emotional and functional customer experiences influence customer satisfaction, recommendation, and loyalty? Working Papers – volume: 30 start-page: 35 year: 2015 end-page: 43 ident: bib36 article-title: Tibetan tourism hotspots: Co-word cluster analysis of English blogs publication-title: Tour. Trib. – year: 2016 ident: bib68 article-title: An emotional connection matters more than customer satisfaction publication-title: Harv. Bus. Rev. – volume: 32 start-page: 1310 year: 2011 end-page: 1323 ident: bib52 article-title: The impact of online reviews on hotel booking intentions and perception of trust publication-title: Tourism Manag. – volume: 75 start-page: 435 year: 2019 end-page: 446 ident: bib59 article-title: Discovering implicit activity preferences in travel itineraries by topic modeling publication-title: Tourism Manag. – volume: 8 start-page: 25 year: 2019 end-page: 33 ident: bib64 article-title: The relationships between social media marketing and entrepreneurial success: a conceptual study on homestay business in Sabah, Malaysia publication-title: Rev. Integr. Bus. Econ. Res. – year: 2007 ident: bib72 publication-title: The DNA of customer experience: How emotions drive value (Vol. 1) – volume: 11 start-page: 458 year: 2019 end-page: 466 ident: bib34 article-title: The emerging importance of “homestays” in the Indian hospitality sector publication-title: Worldw. Hosp. Tour.Themes – volume: 28 start-page: 83 year: 2018 end-page: 92 ident: bib54 article-title: Exploring tourists' memorable hospitality experiences: an Airbnb perspective publication-title: Tourism Manag. Perspect. – volume: 33 start-page: 316 year: 2013 end-page: 330 ident: bib61 article-title: Customer engagement behaviors and hotel responses publication-title: Int. J. Hospit. Manag. – volume: 77 start-page: 323 year: 2019 end-page: 332 ident: bib69 article-title: Experiencing P2P accommodations: Anecdotes from Chinese customers publication-title: Int. J. Hosp. Manag. – volume: 63 start-page: 210 year: 2017 end-page: 212 ident: bib10 article-title: Airbnb customer experience: Evidence of convergence across three countries publication-title: Ann. Tourism Res. – start-page: 201 year: 2016 end-page: 210 ident: bib57 article-title: A Text Mining Research Based on LDA Topic Modelling – volume: 32 start-page: 518 year: 2015 end-page: 533 ident: bib37 article-title: Traveller-generated contents for destination image formation: Mainland China Travellers to Taiwan as a case study publication-title: J. Trav. Tourism Market. – year: 2015 ident: bib33 article-title: Syuzhet: extract sentiment and Plot Arcs from text. Github – volume: 50 start-page: 41 year: 2015 end-page: 54 ident: bib43 article-title: The effects of quality and environmental management on competitive advantage: a mixed methods study in the hotel industry publication-title: Tourism Manag. – volume: 35 start-page: 137 year: 2015 end-page: 144 ident: bib21 article-title: Beyond the hype: big data concepts, methods, and analytics publication-title: Int. J. Inf. Manag. – volume: 56 start-page: 347 year: 2017 end-page: 369 ident: bib2 article-title: Why do consumers trust online travel websites? Drivers and outcomes of consumer trust toward online travel websites publication-title: J. Trav. Res. – volume: 25 start-page: 77 year: 2017 end-page: 91 ident: bib56 article-title: The Kerala tourism model - an Indian state on the road to sustainable development publication-title: Sustain. Dev. – year: 2005 ident: bib23 article-title: Sparse logistic regression for text Categorization. DIMACS working group – volume: 25 start-page: 3168 year: 2020 end-page: 3185 ident: bib65 article-title: Investigating Airbnb listings? amenities relative to hotels publication-title: Curr. Issues Tour. – volume: 23 start-page: 323 year: 2010 end-page: 329 ident: bib45 article-title: A classification-based review recommender publication-title: Knowl. Base Syst. – volume: 23 start-page: 317 year: 2020 end-page: 346 ident: bib1 article-title: Assessment of Hotel Performance and guest satisfaction through eWOM: big data for better insights publication-title: Int. J. Hospit. Tourism Adm. – volume: 34 start-page: 789 year: 2007 end-page: 804 ident: bib60 article-title: Customized authenticity begins at home publication-title: Ann. Tourism Res. – volume: 61 start-page: 43 year: 2017 end-page: 54 ident: bib22 article-title: Relationship between customer sentiment and online customer ratings for hotels - an empirical analysis publication-title: Tourism Manag. – volume: 32 start-page: 608 year: 2015 end-page: 621 ident: bib50 article-title: Hospitality and tourism online reviews: recent trends and future directions publication-title: J. Trav. Tourism Market. – volume: 39 start-page: 154 year: 2018 end-page: 173 ident: bib11 article-title: Does culture affect sentiments expressed in cruise tours’ eWOM? Serv publication-title: Ind. Jpn. – volume: 50 start-page: 535 year: 2011 end-page: 545 ident: bib40 article-title: Understanding customer delight publication-title: J. Trav. Res. – year: 2013 ident: bib31 publication-title: An Introduction to Statistical Learning – volume: 28 start-page: 95 year: 2022 end-page: 116 ident: bib5 article-title: Examining the airbnb accommodation experience in Hangzhou through the lens of the experience economy model publication-title: J. Vacat. Mark. – volume: 55 start-page: 1022 year: 2016 end-page: 1040 ident: bib58 article-title: Impacts of peer-to-peer accommodation use on travel patterns publication-title: J. Trav. Res. – volume: 31 start-page: 493 year: 2012 end-page: 520 ident: bib24 article-title: Designing ranking systems for hotels on travel search engines by mining user-generated and crowd sourced content publication-title: Mark. Sci. – volume: 5 start-page: 12 year: 2016 ident: bib6 article-title: Touristic site attractiveness seen through Twitter publication-title: EPJ Data Sci. – volume: 35 start-page: 23 year: 2013 end-page: 31 ident: bib39 article-title: Determinants of online booking loyalties for the purchasing of airline tickets publication-title: Tourism Manag. – volume: 2 start-page: 5 year: 2015 ident: bib18 article-title: Sentiment analysis using product review data publication-title: J. Big Data – volume: 23 start-page: 359 year: 2018 end-page: 372 ident: bib30 article-title: Understanding user experiences of online travel review websites for hotel booking behaviours: an investigation of a dual motivation theory publication-title: Asia Pac. J. Tourism Res. – volume: 76 start-page: 58 year: 2019 end-page: 70 ident: bib15 article-title: What do airbnb users care about? an analysis of online review comments publication-title: Int. J. Hospit. Manag. (Part A) – volume: 53 start-page: 44 year: 2014 end-page: 57 ident: bib19 article-title: E-WOM and accommodation: an analysis of the factors that influence travelers' adoption of information from online reviews publication-title: J. Trav. Res. – volume: 18 start-page: 465 year: 2016 end-page: 492 ident: bib20 article-title: A text mining and multidimensional sentiment analysis of online restaurant reviews publication-title: J. Qual. Assur. Hosp. Tour – volume: 45 start-page: 349 year: 2011 end-page: 364 ident: bib63 article-title: Using integrated quality assessment for hotel service quality publication-title: Qual. Quantity – volume: 32 start-page: 89 year: 2008 end-page: 107 ident: bib41 article-title: Discrete negative emotions and customer dissatisfaction responses in a casual restaurant setting publication-title: J. Hosp. Tour. Res. – volume: 22 start-page: 135 year: 2013 end-page: 161 ident: bib48 article-title: What determines consumers' ratings of service providers? An exploratory study of online traveler reviews publication-title: J. Hospit. Market. Manag. – volume: 2 start-page: 1 year: 2013 end-page: 11 ident: bib3 article-title: Volunteer tourists' motivations for choosing homestay in the Kumasi Metropolis of Ghana publication-title: Afr. J. Hosp. Tour. Leis. – volume: 41 start-page: 921 year: 2017 end-page: 935 ident: bib28 article-title: Application of social media analytics: a case of analyzing online hotel reviews publication-title: Online Inf. Rev. – volume: 2 start-page: 5 issue: 1 year: 2015 ident: 10.1016/j.dsm.2024.03.003_bib18 article-title: Sentiment analysis using product review data publication-title: J. Big Data doi: 10.1186/s40537-015-0015-2 – volume: 60 start-page: 370 issue: 4 year: 2019 ident: 10.1016/j.dsm.2024.03.003_bib38 article-title: Organic versus Solicited hotel TripAdvisor reviews: Measuring their respective characteristics publication-title: Cornell Hosp. Q. doi: 10.1177/1938965518811287 – volume: 61 start-page: 43 issue: Aug. year: 2017 ident: 10.1016/j.dsm.2024.03.003_bib22 article-title: Relationship between customer sentiment and online customer ratings for hotels - an empirical analysis publication-title: Tourism Manag. doi: 10.1016/j.tourman.2016.12.022 – volume: 50 start-page: 535 issue: 5 year: 2011 ident: 10.1016/j.dsm.2024.03.003_bib40 article-title: Understanding customer delight publication-title: J. Trav. Res. doi: 10.1177/0047287510379162 – volume: 33 start-page: 316 issue: Jun. year: 2013 ident: 10.1016/j.dsm.2024.03.003_bib61 article-title: Customer engagement behaviors and hotel responses publication-title: Int. J. Hospit. Manag. doi: 10.1016/j.ijhm.2012.10.002 – volume: 8 start-page: 25 issue: 1 year: 2019 ident: 10.1016/j.dsm.2024.03.003_bib64 article-title: The relationships between social media marketing and entrepreneurial success: a conceptual study on homestay business in Sabah, Malaysia publication-title: Rev. Integr. Bus. Econ. Res. – volume: 28 start-page: 83 issue: Oct. year: 2018 ident: 10.1016/j.dsm.2024.03.003_bib54 article-title: Exploring tourists' memorable hospitality experiences: an Airbnb perspective publication-title: Tourism Manag. Perspect. doi: 10.1016/j.tmp.2018.08.006 – volume: 22 start-page: 135 issue: 2 year: 2013 ident: 10.1016/j.dsm.2024.03.003_bib48 article-title: What determines consumers' ratings of service providers? An exploratory study of online traveler reviews publication-title: J. Hospit. Market. Manag. – ident: 10.1016/j.dsm.2024.03.003_bib16 – ident: 10.1016/j.dsm.2024.03.003_bib23 – start-page: 1631 year: 2013 ident: 10.1016/j.dsm.2024.03.003_bib51 article-title: Recursive deep models for semantic compositionality over a sentiment treebank – start-page: 365 year: 2009 ident: 10.1016/j.dsm.2024.03.003_bib71 article-title: Topic Models – volume: 42 start-page: 100965 issue: Apr. year: 2022 ident: 10.1016/j.dsm.2024.03.003_bib47 article-title: Nexus of tourism demand, economic growth, and external competitiveness in leading tourist destination countries publication-title: Tourism Manag. Perspect. doi: 10.1016/j.tmp.2022.100965 – volume: 77 start-page: 323 issue: Jan. year: 2019 ident: 10.1016/j.dsm.2024.03.003_bib69 article-title: Experiencing P2P accommodations: Anecdotes from Chinese customers publication-title: Int. J. Hosp. Manag. doi: 10.1016/j.ijhm.2018.07.012 – volume: 55 start-page: 1022 issue: 8 year: 2016 ident: 10.1016/j.dsm.2024.03.003_bib58 article-title: Impacts of peer-to-peer accommodation use on travel patterns publication-title: J. Trav. Res. doi: 10.1177/0047287515608505 – volume: vol. 10 start-page: 215 year: 2010 ident: 10.1016/j.dsm.2024.03.003_bib44 article-title: Evaluating topic models for digital libraries – volume: 24 start-page: 344 issue: 3 year: 2017 ident: 10.1016/j.dsm.2024.03.003_bib7 article-title: Identifying the causal relationship between social media content of a Bollywood movie and its box-office success - a text mining approach publication-title: Int. J. Bus. Inf. Syst. – volume: 39 start-page: 154 issue: 2 year: 2018 ident: 10.1016/j.dsm.2024.03.003_bib11 article-title: Does culture affect sentiments expressed in cruise tours’ eWOM? Serv publication-title: Ind. Jpn. – volume: 34 start-page: 789 issue: 3 year: 2007 ident: 10.1016/j.dsm.2024.03.003_bib60 article-title: Customized authenticity begins at home publication-title: Ann. Tourism Res. doi: 10.1016/j.annals.2007.03.008 – volume: 48 start-page: 263 issue: Oct. year: 2019 ident: 10.1016/j.dsm.2024.03.003_bib13 article-title: Social media analytics: extracting and visualizing Hilton hotel ratings and reviews from TripAdvisor publication-title: Int. J. Inf. Manag. doi: 10.1016/j.ijinfomgt.2017.11.001 – year: 2016 ident: 10.1016/j.dsm.2024.03.003_bib68 article-title: An emotional connection matters more than customer satisfaction publication-title: Harv. Bus. Rev. – start-page: 262 year: 2011 ident: 10.1016/j.dsm.2024.03.003_bib42 article-title: Optimizing semantic coherence in topic models – volume: 23 start-page: 323 issue: 4 year: 2010 ident: 10.1016/j.dsm.2024.03.003_bib45 article-title: A classification-based review recommender publication-title: Knowl. Base Syst. doi: 10.1016/j.knosys.2009.11.004 – volume: 32 start-page: 1310 issue: 6 year: 2011 ident: 10.1016/j.dsm.2024.03.003_bib52 article-title: The impact of online reviews on hotel booking intentions and perception of trust publication-title: Tourism Manag. doi: 10.1016/j.tourman.2010.12.011 – volume: 28 start-page: 95 issue: 1 year: 2022 ident: 10.1016/j.dsm.2024.03.003_bib5 article-title: Examining the airbnb accommodation experience in Hangzhou through the lens of the experience economy model publication-title: J. Vacat. Mark. doi: 10.1177/13567667211024707 – volume: 75 start-page: 435 issue: Dec. year: 2019 ident: 10.1016/j.dsm.2024.03.003_bib59 article-title: Discovering implicit activity preferences in travel itineraries by topic modeling publication-title: Tourism Manag. doi: 10.1016/j.tourman.2019.06.011 – volume: 5 start-page: 12 issue: 1 year: 2016 ident: 10.1016/j.dsm.2024.03.003_bib6 article-title: Touristic site attractiveness seen through Twitter publication-title: EPJ Data Sci. doi: 10.1140/epjds/s13688-016-0073-5 – volume: 60 start-page: 561 issue: 6 year: 2018 ident: 10.1016/j.dsm.2024.03.003_bib32 article-title: Behind the ratings: text mining of restaurant customers' online reviews publication-title: Int. J. Mark. Res. doi: 10.1177/1470785317752048 – volume: 31 start-page: 493 issue: 3 year: 2012 ident: 10.1016/j.dsm.2024.03.003_bib24 article-title: Designing ranking systems for hotels on travel search engines by mining user-generated and crowd sourced content publication-title: Mark. Sci. doi: 10.1287/mksc.1110.0700 – year: 2017 ident: 10.1016/j.dsm.2024.03.003_bib74 article-title: Extended comparisons of best subset selection, forward stepwise selection, and the lasso publication-title: arXiv preprint arXiv:1707.08692. – volume: 119 start-page: 1567 issue: 15 year: 2018 ident: 10.1016/j.dsm.2024.03.003_bib55 article-title: Unraveling tourists” preferred homestay Attributes from online reviews: a sentiment analysis approach publication-title: Int. J. Pure Appl. Math. – volume: 16 start-page: 3 issue: 2 year: 2016 ident: 10.1016/j.dsm.2024.03.003_bib26 article-title: What guests really think of your hotel: text analytics of online customer reviews publication-title: Cornell Hosp. Q. – ident: 10.1016/j.dsm.2024.03.003_bib33 – volume: 25 start-page: 77 issue: 1 year: 2017 ident: 10.1016/j.dsm.2024.03.003_bib56 article-title: The Kerala tourism model - an Indian state on the road to sustainable development publication-title: Sustain. Dev. doi: 10.1002/sd.1643 – year: 2013 ident: 10.1016/j.dsm.2024.03.003_bib31 – start-page: 201 year: 2016 ident: 10.1016/j.dsm.2024.03.003_bib57 – volume: 66 start-page: 287 issue: Jun. year: 2018 ident: 10.1016/j.dsm.2024.03.003_bib9 article-title: Meeting planners' online reviews of destination hotels: a twofold content analysis approach publication-title: Tourism Manag. doi: 10.1016/j.tourman.2017.11.014 – volume: 35 start-page: 137 issue: 2 year: 2015 ident: 10.1016/j.dsm.2024.03.003_bib21 article-title: Beyond the hype: big data concepts, methods, and analytics publication-title: Int. J. Inf. Manag. doi: 10.1016/j.ijinfomgt.2014.10.007 – volume: 56 start-page: 347 issue: 3 year: 2017 ident: 10.1016/j.dsm.2024.03.003_bib2 article-title: Why do consumers trust online travel websites? Drivers and outcomes of consumer trust toward online travel websites publication-title: J. Trav. Res. doi: 10.1177/0047287516643185 – volume: 58 start-page: 51 issue: Feb. year: 2017 ident: 10.1016/j.dsm.2024.03.003_bib62 article-title: A comparative analysis of major online review platforms: implications for social media analytics in hospitality and tourism publication-title: Tourism Manag. doi: 10.1016/j.tourman.2016.10.001 – volume: 16 start-page: 5 issue: 1 year: 2016 ident: 10.1016/j.dsm.2024.03.003_bib49 article-title: Analyzing user reviews in tourism with topic models publication-title: Inf. Technol. Tourism doi: 10.1007/s40558-015-0035-y – volume: 28 start-page: 345 issue: 4 year: 2011 ident: 10.1016/j.dsm.2024.03.003_bib12 article-title: Investigation of social media marketing: how does the hotel industry in Hong Kong perform in marketing on social media websites? J. Travel Tour publication-title: Mark – volume: 47 start-page: 555 issue: 4 year: 2015 ident: 10.1016/j.dsm.2024.03.003_bib14 article-title: The effect of review valence, new product types and regulatory focus on new product online review usefulness publication-title: Acta Psychol.Sin doi: 10.3724/SP.J.1041.2015.00555 – volume: 59 start-page: 467 issue: Apr. year: 2017 ident: 10.1016/j.dsm.2024.03.003_bib25 article-title: Mining meaning from online ratings and reviews: tourist satisfaction analysis using latent dirichlet allocation publication-title: Tourism Manag. doi: 10.1016/j.tourman.2016.09.009 – volume: 25 start-page: 3168 issue: 19 year: 2020 ident: 10.1016/j.dsm.2024.03.003_bib65 article-title: Investigating Airbnb listings? amenities relative to hotels publication-title: Curr. Issues Tour. doi: 10.1080/13683500.2020.1733497 – volume: 23 start-page: 359 issue: 4 year: 2018 ident: 10.1016/j.dsm.2024.03.003_bib30 article-title: Understanding user experiences of online travel review websites for hotel booking behaviours: an investigation of a dual motivation theory publication-title: Asia Pac. J. Tourism Res. doi: 10.1080/10941665.2018.1444648 – volume: 11 start-page: 458 issue: 4 year: 2019 ident: 10.1016/j.dsm.2024.03.003_bib34 article-title: The emerging importance of “homestays” in the Indian hospitality sector publication-title: Worldw. Hosp. Tour.Themes – volume: 63 start-page: 210 issue: Mar. year: 2017 ident: 10.1016/j.dsm.2024.03.003_bib10 article-title: Airbnb customer experience: Evidence of convergence across three countries publication-title: Ann. Tourism Res. doi: 10.1016/j.annals.2017.01.001 – volume: 59 start-page: 281 issue: Apr. year: 2017 ident: 10.1016/j.dsm.2024.03.003_bib66 article-title: A novel decision support model for satisfactory restaurants utilizing social information: a case study of TripAdvisor.com publication-title: Tourism Manag. doi: 10.1016/j.tourman.2016.08.010 – volume: 41 start-page: 921 issue: 7 year: 2017 ident: 10.1016/j.dsm.2024.03.003_bib28 article-title: Application of social media analytics: a case of analyzing online hotel reviews publication-title: Online Inf. Rev. doi: 10.1108/OIR-07-2016-0201 – volume: 2 start-page: 1 issue: 3 year: 2013 ident: 10.1016/j.dsm.2024.03.003_bib3 article-title: Volunteer tourists' motivations for choosing homestay in the Kumasi Metropolis of Ghana publication-title: Afr. J. Hosp. Tour. Leis. – volume: 9 start-page: 196 issue: 3 year: 2011 ident: 10.1016/j.dsm.2024.03.003_bib29 article-title: Factors underlying college students' choice homestay accommodation while travelling publication-title: World Trans. Eng. Technol. Educ. – volume: 13 start-page: 410 issue: 4 year: 2019 ident: 10.1016/j.dsm.2024.03.003_bib35 article-title: Exploring the customer experience with Airbnb publication-title: Int. J. Cult. Tour. Hosp. Res. doi: 10.1108/IJCTHR-10-2018-0148 – volume: 31 start-page: 527 issue: Feb. year: 2014 ident: 10.1016/j.dsm.2024.03.003_bib46 article-title: Sentiment analysis in Facebook and its application to e-learning publication-title: Comput. Hum. Behav. doi: 10.1016/j.chb.2013.05.024 – volume: 76 start-page: 58 issue: Jan. year: 2019 ident: 10.1016/j.dsm.2024.03.003_bib15 article-title: What do airbnb users care about? an analysis of online review comments publication-title: Int. J. Hospit. Manag. (Part A) doi: 10.1016/j.ijhm.2018.04.004 – volume: 3 start-page: 993 issue: Jan. year: 2003 ident: 10.1016/j.dsm.2024.03.003_bib8 article-title: Latent dirichlet allocation publication-title: J. Mach. Learn. Res. – volume: 23 start-page: 317 issue: 2 year: 2020 ident: 10.1016/j.dsm.2024.03.003_bib1 article-title: Assessment of Hotel Performance and guest satisfaction through eWOM: big data for better insights publication-title: Int. J. Hospit. Tourism Adm. – volume: 18 start-page: 465 issue: 4 year: 2016 ident: 10.1016/j.dsm.2024.03.003_bib20 article-title: A text mining and multidimensional sentiment analysis of online restaurant reviews publication-title: J. Qual. Assur. Hosp. Tour – volume: 45 start-page: 349 issue: 2 year: 2011 ident: 10.1016/j.dsm.2024.03.003_bib63 article-title: Using integrated quality assessment for hotel service quality publication-title: Qual. Quantity doi: 10.1007/s11135-009-9301-4 – volume: 53 start-page: 44 issue: 1 year: 2014 ident: 10.1016/j.dsm.2024.03.003_bib19 article-title: E-WOM and accommodation: an analysis of the factors that influence travelers' adoption of information from online reviews publication-title: J. Trav. Res. doi: 10.1177/0047287513481274 – volume: 30 start-page: 35 issue: 3 year: 2015 ident: 10.1016/j.dsm.2024.03.003_bib36 article-title: Tibetan tourism hotspots: Co-word cluster analysis of English blogs publication-title: Tour. Trib. – volume: 50 start-page: 41 issue: Oct. year: 2015 ident: 10.1016/j.dsm.2024.03.003_bib43 article-title: The effects of quality and environmental management on competitive advantage: a mixed methods study in the hotel industry publication-title: Tourism Manag. doi: 10.1016/j.tourman.2015.01.008 – start-page: 952 year: 2012 ident: 10.1016/j.dsm.2024.03.003_bib53 article-title: Exploring topic coherence over many models and many topics – volume: 32 start-page: 89 issue: 1 year: 2008 ident: 10.1016/j.dsm.2024.03.003_bib41 article-title: Discrete negative emotions and customer dissatisfaction responses in a casual restaurant setting publication-title: J. Hosp. Tour. Res. doi: 10.1177/1096348007309570 – volume: 32 start-page: 518 issue: 5 year: 2015 ident: 10.1016/j.dsm.2024.03.003_bib37 article-title: Traveller-generated contents for destination image formation: Mainland China Travellers to Taiwan as a case study publication-title: J. Trav. Tourism Market. doi: 10.1080/10548408.2014.918924 – volume: 32 start-page: 608 issue: 5 year: 2015 ident: 10.1016/j.dsm.2024.03.003_bib50 article-title: Hospitality and tourism online reviews: recent trends and future directions publication-title: J. Trav. Tourism Market. doi: 10.1080/10548408.2014.933154 – volume: 37 start-page: 673 issue: 6 year: 2017 ident: 10.1016/j.dsm.2024.03.003_bib70 article-title: Business intelligence in online customer textual reviews: Understanding consumer perceptions and influential factors publication-title: Int. J. Inf. Manag. doi: 10.1016/j.ijinfomgt.2017.06.004 – volume: 20 start-page: 37 issue: 1–2 year: 2021 ident: 10.1016/j.dsm.2024.03.003_bib67 article-title: Chinese cultural theme parks: text mining and sentiment analysis publication-title: J. Tourism Cult. Change – volume: 34 start-page: 100673 issue: Apr. year: 2020 ident: 10.1016/j.dsm.2024.03.003_bib73 article-title: Insights into TripAdvisor’s online reviews: The case of Tehran’s hotels publication-title: Tour. Manag. Perspect. – volume: 35 start-page: 23 issue: Apr. year: 2013 ident: 10.1016/j.dsm.2024.03.003_bib39 article-title: Determinants of online booking loyalties for the purchasing of airline tickets publication-title: Tourism Manag. doi: 10.1016/j.tourman.2012.05.006 – volume: 32 start-page: 12 issue: 7–8 year: 2016 ident: 10.1016/j.dsm.2024.03.003_bib17 article-title: A new method to detect bursty events from micro-blog posts based on bursty topic words and agglomerative hierarchical clustering algorithm publication-title: New Tech. Lib. Info. Serv. – year: 2007 ident: 10.1016/j.dsm.2024.03.003_bib72 |
| SSID | ssj0002811256 |
| Score | 2.2810657 |
| Snippet | Online booking of homestays through e-travel portals is based on the virtual brand and perception, which are largely affected by user-generated electronic... |
| SourceID | doaj crossref elsevier |
| SourceType | Open Website Enrichment Source Index Database Publisher |
| StartPage | 228 |
| SubjectTerms | Homestays Predictive modeling Text mining Topic modeling Tourism |
| Title | Survival strategies for family-run homestays: analyzing user reviews through text mining |
| URI | https://dx.doi.org/10.1016/j.dsm.2024.03.003 https://doaj.org/article/a204165d383b4b2b8307a9824143e959 |
| Volume | 7 |
| hasFullText | 1 |
| inHoldings | 1 |
| isFullTextHit | |
| isPrint | |
| link | http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwrV05T8MwFLYQEwyIU5RLHpiQItzEjm02QFQVEixQqZvlU1DRFvUY4NfzHCdVGICFNfIRPb_kfX7H9xA6D84IH5zLvHRFRksTMsE8j11TSRCBCMNjvfPDY9kf0PshG7ZafcWcsEQPnAR3qXMCmIE5uEkZanIjQCm1FGB4aOElq0r3wOa1LlOjymUEOIKVTRizSuhy81h5ntNEalp8M0QVX3_LHrVsTG8bbdXgEF-nl9pBa36yizZblIF7aPi0hI8b1APPFw3LAwbgiZOnIpstJ_hlOoZ_vf6YX2EdOUc-YSaO3ghcc4_iujsPjmkfeFz1iNhHg97d820_q7sjZLbgosgYcTJEQnhdyi7jWuSaByGM63otuwGQE3fEWum5cxYkCEDFWG6ky6kPzNniAK1PphN_iDDltvQxQuppoJpqMOIxekaoz1nQTncQaUSlbE0dHjtYvKkmR2ykQLoqSleRIvKNdtDFasp74s34bfBNlP9qYKS8rh6AIqhaEdRfitBBtDk9VaOHhApgqdef9z76j72P0UZcMuWenaD1xWzpTwGsLMxZpZdf3SjmVQ |
| linkProvider | Directory of Open Access Journals |
| openUrl | ctx_ver=Z39.88-2004&ctx_enc=info%3Aofi%2Fenc%3AUTF-8&rfr_id=info%3Asid%2Fsummon.serialssolutions.com&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.atitle=Survival+strategies+for+family-run+homestays%3A+analyzing+user+reviews+through+text+mining&rft.jtitle=Data+science+and+management&rft.au=Jay+Krishnan&rft.au=Biplab+Bhattacharjee&rft.au=Maheshwar+Pratap&rft.au=Janardan+Krishna+Yadav&rft.date=2024-09-01&rft.pub=KeAi+Communications+Co.+Ltd&rft.eissn=2666-7649&rft.volume=7&rft.issue=3&rft.spage=228&rft.epage=237&rft_id=info:doi/10.1016%2Fj.dsm.2024.03.003&rft.externalDBID=DOA&rft.externalDocID=oai_doaj_org_article_a204165d383b4b2b8307a9824143e959 |
| thumbnail_l | http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/lc.gif&issn=2666-7649&client=summon |
| thumbnail_m | http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/mc.gif&issn=2666-7649&client=summon |
| thumbnail_s | http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/sc.gif&issn=2666-7649&client=summon |