Enhancing user experience through pervasive information systems: The case of pervasive retailing

• Published in: International journal of information management Vol. 27; no. 5; pp. 319 - 335
• Main Authors: Kourouthanassis, Panos E., Giaglis, George M., Vrechopoulos, Adam P.
• Format: Journal Article
• Language: English
• Published: Oxford Elsevier Ltd 01.10.2007; Elsevier; Elsevier Science Ltd
• Subjects: Customer feedback; Customer services; Exact sciences and technology; Information and communication sciences; Information science. Documentation; Information systems; Information technology; Library and information science. General aspects; Pervasive computing; Sciences and techniques of general use; Shopping; Studies; Supermarkets; Use and user studies. Information needs; User experience; Greece; Pervasive computing; User experience; Case study; Computer science; Information system; User study; Information technology; Result

Pervasive information systems (PIS) constitute an emerging class of information systems (IS) where information technology (IT) is gradually embedded in the physical environment, capable of accommodating user needs and wants when desired. PIS differ from desktop information systems (DIS) in that they...