Explicating the resource integration process during self-service socialisation: Conceptual framework and research propositions - van Tonder, Estelle; Saunders, Stephen Graham; Farquhar, Jillian Dawes (Journal of business research, 2020)
Keywords: Business schools; Management science; Resource integration; Self-services; Service ecosystem; Social aspects; Socialisation; Value co-creation; Service ecosystem; Value co-creation; Self-services; Resource integration; Socialisation