Explicating the resource integration process during self-service socialisation: Conceptual framework and research propositions
Little is known about self-service socialisation and the resource integration process that may transpire when customers help other less-skilled customers with self-services. Insight into these matters is important as the process may affect other customers’ skill development and ability to contribute...
Saved in:
| Published in | Journal of business research Vol. 121; pp. 516 - 523 |
|---|---|
| Main Authors | , , |
| Format | Journal Article |
| Language | English |
| Published |
Elsevier Inc
01.12.2020
Elsevier B.V |
| Subjects | |
| Online Access | Get full text |
Cover
Loading…
| Abstract | Little is known about self-service socialisation and the resource integration process that may transpire when customers help other less-skilled customers with self-services. Insight into these matters is important as the process may affect other customers’ skill development and ability to contribute meaningfully to value co-creation in the service ecosystem. Accordingly, this research develops a conceptual framework and four research propositions outlining customers’ resource integration approaches towards other customers during socialisation and service exchange, as informed by their institutions endorsing either self-reliant or compliant practices. Insight is also provided into the extent to which the resource integration approaches (transpiring against the background of customers’ engagement with firms’ self-service resources) may enable other customers to participate in meaningful service exchanges in the service ecosystem. Effectively, the framework advances business understandings of the distinct roles that customers may perform when socialising other customers about self-services. |
|---|---|
| AbstractList | Little is known about self-service socialisation and the resource integration process that may transpire when customers help other less-skilled customers with self-services. Insight into these matters is important as the process may affect other customers’ skill development and ability to contribute meaningfully to value co-creation in the service ecosystem. Accordingly, this research develops a conceptual framework and four research propositions outlining customers’ resource integration approaches towards other customers during socialisation and service exchange, as informed by their institutions endorsing either self-reliant or compliant practices. Insight is also provided into the extent to which the resource integration approaches (transpiring against the background of customers’ engagement with firms’ self-service resources) may enable other customers to participate in meaningful service exchanges in the service ecosystem. Effectively, the framework advances business understandings of the distinct roles that customers may perform when socialising other customers about self-services. |
| Audience | Trade Academic |
| Author | Farquhar, Jillian Dawes Saunders, Stephen Graham van Tonder, Estelle |
| Author_xml | – sequence: 1 givenname: Estelle surname: van Tonder fullname: van Tonder, Estelle email: 25621610@nwu.ac.za organization: Faculty of Economic and Management Sciences, North-West University, Potchefstroom, South Africa – sequence: 2 givenname: Stephen Graham surname: Saunders fullname: Saunders, Stephen Graham organization: Department of Marketing, Monash University, Melbourne, Victoria, Australia – sequence: 3 givenname: Jillian Dawes surname: Farquhar fullname: Farquhar, Jillian Dawes organization: School of Business, Law & Communications, Solent University, East Park Terrace, United Kingdom |
| BookMark | eNqFkM1O3DAURq2KSh1oH6FSVt0ltZ0fx-2iQiMoSEhs2rXl2NeDpyGOfB06bHh2HIYVG1Ze3PMdyeeUnExhAkK-Mloxyrrv-2o_LBgBK045rSivaC0-kA3rRV0KKfoTsqGs6Usuu_oTOUXcU5pJ2m_I08VhHr3RyU-7It1BkTVhiQYKPyXYxXwIUzHHYACxsEtcOYTRlQjxwWcOg_F69PhC_ii2YTIwp0WPhYv6Hv6H-K_Qk13FoKO5W2VzQL_i-Jl8dHpE-PL6npG_lxd_tlflze3v6-35TWlqwVMpneOirWU_DI4P1NnO9oNonHW8bq20XMiuo1ZKza3R0EjR6J4LxnRmbNvVZ-Tb0bvTIyg_mZB_d0g7vSAqdd41fcs62dQZbI-giQFzU6fm6O91fFSMqrW22qvX2mqtrShXuXbe_XyzMz69JElR-_Hd9a_jGnKDBw9RofGQQ1ofwSRlg3_H8AyyCqXC |
| CitedBy_id | crossref_primary_10_1080_09593969_2024_2347931 crossref_primary_10_1016_j_jbusres_2020_12_054 crossref_primary_10_1016_j_jbusres_2020_07_031 crossref_primary_10_1016_j_jbusres_2022_113489 crossref_primary_10_1108_JOSM_07_2023_0322 crossref_primary_10_1108_JSTP_06_2021_0110 crossref_primary_10_1108_JSTP_09_2021_0193 crossref_primary_10_1108_IJBM_04_2021_0134 |
| Cites_doi | 10.1086/209147 10.1007/s11628-016-0325-2 10.1007/s11747-015-0456-3 10.1108/JSM-11-2017-0389 10.1016/j.jretconser.2017.08.012 10.1016/j.indmarman.2014.10.008 10.1016/j.intmar.2011.11.004 10.1037/0022-0663.91.1.146 10.1016/S1057-7408(08)80044-7 10.1016/j.jbusres.2016.02.028 10.1016/j.ijresmar.2016.11.001 10.1016/j.jretconser.2016.04.013 10.1080/00913367.1998.10673559 10.1016/j.adolescence.2008.03.008 10.1108/08876041311309252 10.1080/03004279.2011.618808 10.1002/mar.4220100203 10.1016/j.joep.2015.03.006 10.1177/1470593114534343 10.3200/JEXE.76.2.218-240 10.2307/1126611 10.1108/JSM-06-2014-0194 10.1080/0965254X.2015.1095225 10.1509/jmkg.68.1.1.24036 10.1016/j.jbusres.2018.12.067 10.1002/mar.20304 10.1016/j.jbusres.2018.11.046 10.1108/JOSM-11-2016-0296 10.1002/mar.20692 10.1177/0272431691111004 10.1002/per.699 10.1016/0148-2963(94)00051-F 10.1177/002224299906300307 10.1111/j.1470-6431.2007.00661.x 10.1016/S0148-2963(01)00205-3 10.1080/00405840902776392 10.1007/s11747-007-0070-0 10.1108/03090560010311894 10.1016/j.jbusres.2016.02.029 10.1016/j.tate.2010.07.002 10.15830/amj.2016.18.2.1 10.1080/00098655.1994.9956080 10.9790/0837-1229195 10.2307/1131151 10.1007/s10826-006-9066-5 10.1016/j.jretconser.2018.08.011 10.1080/02642069.2018.1461842 10.1108/JSM-07-2017-0262 10.1016/j.jcps.2016.09.004 10.1086/208584 10.1108/JOSM-08-2016-0237 10.2307/1131532 10.1016/j.jbusres.2013.05.008 |
| ContentType | Journal Article |
| Copyright | 2020 Elsevier Inc. |
| Copyright_xml | – notice: 2020 Elsevier Inc. |
| DBID | AAYXX CITATION |
| DOI | 10.1016/j.jbusres.2020.02.037 |
| DatabaseName | CrossRef |
| DatabaseTitle | CrossRef |
| DatabaseTitleList | |
| DeliveryMethod | fulltext_linktorsrc |
| Discipline | Economics Business |
| EISSN | 1873-7978 |
| EndPage | 523 |
| ExternalDocumentID | A648516943 10_1016_j_jbusres_2020_02_037 S0148296320301430 |
| GroupedDBID | --K --M -~X .~1 0R~ 13V 186 1B1 1OL 1RT 1~. 1~5 29K 4.4 457 4G. 4JU 5GY 5VS 7-5 71M 85S 8P~ 96U 9JO 9M8 AABNK AACTN AAEDT AAEDW AAGJA AAGUQ AAIAV AAIKJ AAKOC AALRI AAOAW AAQFI AAQXK AAXUO AAYJJ AAYOK ABFNM ABIVO ABJNI ABKBG ABMAC ABMVD ABTAH ABXDB ABYKQ ACBMB ACDAQ ACGFO ACGFS ACHQT ACHRH ACNCT ACNTT ACRLP ACXNI ADBBV ADEZE ADMHC ADMUD AEBSH AEKER AELAQ AFAZI AFDAS AFFNX AFKWA AFTJW AGHFR AGJBL AGUBO AGUMN AGYEJ AHHHB AI. AIEXJ AIKHN AITUG AJBFU AJOXV ALEQD ALMA_UNASSIGNED_HOLDINGS AMFUW AMRAJ ASPBG AVWKF AXJTR AZFZN BKOJK BKOMP BLXMC BNSAS CS3 D-I DU5 EBS EFJIC EFLBG EJD EO8 EO9 EP2 EP3 F5P F8P FDB FEDTE FGOYB FIRID FNPLU FYGXN G-2 G-Q GBLVA HF~ HLX HVGLF HZ~ H~9 IHE J1W KOM KWQ LG8 LPU LXL LXN M41 MO0 MS~ N9A NEJ O-L O9- OAUVE OHT OKEIE OZT P-8 P-9 P2P PC. PQQKQ Q38 R2- RIG ROL RPZ SBM SDF SDG SDP SEB SES SEW SPCBC SSB SSL SSY SSZ T5K TAE TN5 TWZ U5U UHB UHS VH1 VQA WH7 WUQ XFK XSW XYO YK3 YK4 YQT YYQ ZCA ZRQ ZY4 ~G- AATTM AAXKI AAYWO AAYXX ABWVN ACRPL ACVFH ADCNI ADMHG ADNMO AEIPS AEUPX AFJKZ AFPUW AFXIZ AGCQF AGQPQ AGRNS AIGII AIIUN AKBMS AKRWK AKYEP ANKPU APXCP BNPGV CITATION SSH |
| ID | FETCH-LOGICAL-c372t-9ff275398bbf2b0fd6d8b74fdf235d9d279660d99a2dcae4974a82711a4fdd563 |
| IEDL.DBID | .~1 |
| ISSN | 0148-2963 |
| IngestDate | Fri Jun 27 05:49:11 EDT 2025 Thu Apr 24 23:08:42 EDT 2025 Tue Jul 01 02:15:04 EDT 2025 Fri Feb 23 02:45:36 EST 2024 |
| IsPeerReviewed | true |
| IsScholarly | true |
| Keywords | Service ecosystem Value co-creation Self-services Resource integration Socialisation |
| Language | English |
| LinkModel | DirectLink |
| MergedId | FETCHMERGED-LOGICAL-c372t-9ff275398bbf2b0fd6d8b74fdf235d9d279660d99a2dcae4974a82711a4fdd563 |
| PageCount | 8 |
| ParticipantIDs | gale_incontextgauss__A648516943 crossref_primary_10_1016_j_jbusres_2020_02_037 crossref_citationtrail_10_1016_j_jbusres_2020_02_037 elsevier_sciencedirect_doi_10_1016_j_jbusres_2020_02_037 |
| ProviderPackageCode | CITATION AAYXX |
| PublicationCentury | 2000 |
| PublicationDate | 2020-12-01 |
| PublicationDateYYYYMMDD | 2020-12-01 |
| PublicationDate_xml | – month: 12 year: 2020 text: 2020-12-01 day: 01 |
| PublicationDecade | 2020 |
| PublicationTitle | Journal of business research |
| PublicationYear | 2020 |
| Publisher | Elsevier Inc Elsevier B.V |
| Publisher_xml | – name: Elsevier Inc – name: Elsevier B.V |
| References | Anaza, Zhao (b0020) 2013; 27 Hollebeek, Andreassen (b0085) 2018; 32 Payne, Storbacka, Frow (b0190) 2008; 36 Ertesvåg (b0065) 2011; 27 Zhu, Sun, Chang (b0305) 2016; 31 Strage, Brandt (b0220) 1999; 91 Alexander, Jaakkola, Hollebeek (b0010) 2018; 29 Kim, Yi (b0105) 2017; 28 Abar, Carter, Winsler (b0005) 2009; 32 Fiates, Amboni, Teixeira (b0070) 2008; 32 Rose, Boush, Shoham (b0205) 2002; 55 Yi, Kim (b0290) 2017; 11 Steinberg, Mounts, Lamborn, Dornbusch (b0215) 1991; 1 Bibi, Chaudhry, Awan, Tariq (b0040) 2013; 12 Zaborek, Mazur (b0300) 2019; 104 Listiani, Willian, Muhaimi (b0140) 2019 (b0250) 2019 Moschis, Moore, Smith (b0180) 1984; Vol. 11 Vargo, Lusch (b0235) 2004; 68 Walker (b0265) 2009; 48 Razmdoost, Alinaghian, Smyth (b0195) 2019; 96 Baumrind (b0035) 1991; 11 Bassett, Snyder, Rogers, Collins (b0025) 2013; 11 Van Tonder, Saunders, Lisita, De Beer (b0230) 2018; 45 Dang, Arndt (b0055) 2017; 39 Kim, Lee, Tomiuk (b0115) 2009; 26 Wang, Yu, Wei (b0270) 2012; 26 Lusch, Vargo, Gustafsson (b0145) 2016; 69 Carlson, Grossbart (b0045) 1988; 15 Rose (b0200) 1999; 63 Vargo, Wieland, Akaka (b0255) 2015; 44 Walker (b0260) 2008; 76 Uibu, Kikas (b0225) 2014; 42 Yuan, Wang, Kushniruk, Peng (b0295) 2017; 20 Leung, Lau, Lam (b0135) 1998; 44 Baumrind (b0030) 1966; 37 Greber, Ziviani, Rodger (b0075) 2007; 54 Heaven, Ciarrochi (b0080) 2008; 22 Vargo, Lusch (b0240) 2016; 44 Yang, Kim, Laroche, Lee (b0285) 2014; 67 Steinberg, Lamborn, Dornbusch, Darling (b0210) 1992; 63 Kim, Yi (b0100) 2016; 18 Edvardsson, Kleinaltenkamp, Tronvoll, McHugh, Windahl (b0060) 2014; 14 Carlson, Grossbart, Stuenkel (b0050) 1992; 1 McGrath, Otnes (b0160) 1995; 32 Anaza (b0015) 2014; 31 Lackman, Lanasa (b0125) 1993; 10 Milevsky, Schlechter, Netter, Keehn (b0170) 2007; 16 McDaniel (b0155) 1994; 67 Mikeska, Harrison, Carlson (b0165) 2017; 27 Koskela-Huotari, Edvardsson, Jonas, Sörhammar, Witell (b0120) 2016; 69 Ward (b0275) 1974; 1 Kim, Choi (b0090) 2016; 30 Parker, Ward (b0185) 2000; 34 Kim, Yang, Lee (b0095) 2015; 49 Mangleburg, Bristol (b0150) 1998; 27 Lamborn, Mounts, Steinberg, Dornbusch (b0130) 1991; 62 Mishra, Maheswarappa, Colby (b0175) 2018; 32 Kim, Yi (b0110) 2018 Vargo, Lusch (b0245) 2017; 34 Wieland, Koskela-Huotari, Vargo (b0280) 2016; 24 Rose (10.1016/j.jbusres.2020.02.037_b0205) 2002; 55 Abar (10.1016/j.jbusres.2020.02.037_b0005) 2009; 32 Strage (10.1016/j.jbusres.2020.02.037_b0220) 1999; 91 Vargo (10.1016/j.jbusres.2020.02.037_b0245) 2017; 34 Yi (10.1016/j.jbusres.2020.02.037_b0290) 2017; 11 Kim (10.1016/j.jbusres.2020.02.037_b0095) 2015; 49 Kim (10.1016/j.jbusres.2020.02.037_b0090) 2016; 30 Kim (10.1016/j.jbusres.2020.02.037_b0105) 2017; 28 Bibi (10.1016/j.jbusres.2020.02.037_b0040) 2013; 12 Lackman (10.1016/j.jbusres.2020.02.037_b0125) 1993; 10 Van Tonder (10.1016/j.jbusres.2020.02.037_b0230) 2018; 45 Vargo (10.1016/j.jbusres.2020.02.037_b0235) 2004; 68 Lusch (10.1016/j.jbusres.2020.02.037_b0145) 2016; 69 Zaborek (10.1016/j.jbusres.2020.02.037_b0300) 2019; 104 Vargo (10.1016/j.jbusres.2020.02.037_b0255) 2015; 44 Wang (10.1016/j.jbusres.2020.02.037_b0270) 2012; 26 Yuan (10.1016/j.jbusres.2020.02.037_b0295) 2017; 20 Anaza (10.1016/j.jbusres.2020.02.037_b0020) 2013; 27 Vargo (10.1016/j.jbusres.2020.02.037_b0240) 2016; 44 Rose (10.1016/j.jbusres.2020.02.037_b0200) 1999; 63 Ertesvåg (10.1016/j.jbusres.2020.02.037_b0065) 2011; 27 Moschis (10.1016/j.jbusres.2020.02.037_b0180) 1984; Vol. 11 Payne (10.1016/j.jbusres.2020.02.037_b0190) 2008; 36 Greber (10.1016/j.jbusres.2020.02.037_b0075) 2007; 54 Lamborn (10.1016/j.jbusres.2020.02.037_b0130) 1991; 62 Steinberg (10.1016/j.jbusres.2020.02.037_b0215) 1991; 1 Koskela-Huotari (10.1016/j.jbusres.2020.02.037_b0120) 2016; 69 Alexander (10.1016/j.jbusres.2020.02.037_b0010) 2018; 29 Ward (10.1016/j.jbusres.2020.02.037_b0275) 1974; 1 Leung (10.1016/j.jbusres.2020.02.037_b0135) 1998; 44 Carlson (10.1016/j.jbusres.2020.02.037_b0050) 1992; 1 Razmdoost (10.1016/j.jbusres.2020.02.037_b0195) 2019; 96 Yang (10.1016/j.jbusres.2020.02.037_b0285) 2014; 67 (10.1016/j.jbusres.2020.02.037_b0250) 2019 Fiates (10.1016/j.jbusres.2020.02.037_b0070) 2008; 32 Edvardsson (10.1016/j.jbusres.2020.02.037_b0060) 2014; 14 Mikeska (10.1016/j.jbusres.2020.02.037_b0165) 2017; 27 Uibu (10.1016/j.jbusres.2020.02.037_b0225) 2014; 42 Hollebeek (10.1016/j.jbusres.2020.02.037_b0085) 2018; 32 Kim (10.1016/j.jbusres.2020.02.037_b0110) 2018 Kim (10.1016/j.jbusres.2020.02.037_b0115) 2009; 26 Listiani (10.1016/j.jbusres.2020.02.037_b0140) 2019 Heaven (10.1016/j.jbusres.2020.02.037_b0080) 2008; 22 Zhu (10.1016/j.jbusres.2020.02.037_b0305) 2016; 31 McGrath (10.1016/j.jbusres.2020.02.037_b0160) 1995; 32 Bassett (10.1016/j.jbusres.2020.02.037_b0025) 2013; 11 Milevsky (10.1016/j.jbusres.2020.02.037_b0170) 2007; 16 Anaza (10.1016/j.jbusres.2020.02.037_b0015) 2014; 31 Baumrind (10.1016/j.jbusres.2020.02.037_b0030) 1966; 37 Mangleburg (10.1016/j.jbusres.2020.02.037_b0150) 1998; 27 Kim (10.1016/j.jbusres.2020.02.037_b0100) 2016; 18 Wieland (10.1016/j.jbusres.2020.02.037_b0280) 2016; 24 Mishra (10.1016/j.jbusres.2020.02.037_b0175) 2018; 32 McDaniel (10.1016/j.jbusres.2020.02.037_b0155) 1994; 67 Parker (10.1016/j.jbusres.2020.02.037_b0185) 2000; 34 Steinberg (10.1016/j.jbusres.2020.02.037_b0210) 1992; 63 Dang (10.1016/j.jbusres.2020.02.037_b0055) 2017; 39 Walker (10.1016/j.jbusres.2020.02.037_b0260) 2008; 76 Baumrind (10.1016/j.jbusres.2020.02.037_b0035) 1991; 11 Walker (10.1016/j.jbusres.2020.02.037_b0265) 2009; 48 Carlson (10.1016/j.jbusres.2020.02.037_b0045) 1988; 15 |
| References_xml | – volume: 91 start-page: 146 year: 1999 end-page: 156 ident: b0220 article-title: Authoritative parenting and college students’ academic adjustment and success publication-title: Journal of Educational Psychology – volume: 31 start-page: 251 year: 2014 end-page: 263 ident: b0015 article-title: Personality antecedents of customer citizenship behaviors in online shopping situations publication-title: Psychology & Marketing – volume: Vol. 11 start-page: 314 year: 1984 end-page: 319 ident: b0180 article-title: The impact of family communication on adolescent consumer socialization publication-title: Advances in consumer research – volume: 44 start-page: 5 year: 2016 end-page: 23 ident: b0240 article-title: Institutions and axioms: An extension and update of service-dominant logic publication-title: Journal of the Academy of Marketing Science – volume: 42 start-page: 5 year: 2014 end-page: 22 ident: b0225 article-title: Authoritative and authoritarian-inconsistent teachers’ preferences for teaching methods and instructional goals publication-title: Education 3-13 – volume: 63 start-page: 1266 year: 1992 end-page: 1281 ident: b0210 article-title: Impact of parenting practices on adolescent achievement: Authoritative parenting, school involvement, and encouragement to succeed publication-title: Child Development – volume: 27 start-page: 11 year: 1998 end-page: 21 ident: b0150 article-title: Socialization and adolescents’ skepticism toward advertising publication-title: Journal of Advertising – volume: 11 start-page: 695 year: 2017 end-page: 715 ident: b0290 article-title: The role of other customers during self-service technology failure publication-title: Service Business – volume: 39 start-page: 173 year: 2017 end-page: 181 ident: b0055 article-title: How personal costs influence customer citizenship behaviors publication-title: Journal of Retailing and Consumer Services – volume: 14 start-page: 291 year: 2014 end-page: 309 ident: b0060 article-title: Institutional logics matter when coordinating resource integration publication-title: Marketing Theory – volume: 76 start-page: 218 year: 2008 end-page: 240 ident: b0260 article-title: Looking at teacher practices through the lens of parenting style publication-title: The Journal of Experimental Education – volume: 1 start-page: 31 year: 1992 end-page: 52 ident: b0050 article-title: The role of parental socialization types on differential family communication patterns regarding consumption publication-title: Journal of Consumer Psychology – volume: 32 start-page: 261 year: 1995 end-page: 272 ident: b0160 article-title: Unacquainted influencers: When strangers interact in the retail setting publication-title: Journal of Business Research – volume: 45 start-page: 92 year: 2018 end-page: 102 ident: b0230 article-title: The importance of customer citizenship behaviour in the modern retail environment: Introducing and testing a social exchange model publication-title: Journal of Retailing and Consumer Services – volume: 22 start-page: 707 year: 2008 end-page: 724 ident: b0080 article-title: Parental styles, gender and the development of hope and self-esteem publication-title: European Journal of Personality – volume: 67 start-page: 228 year: 2014 end-page: 236 ident: b0285 article-title: Parental style and consumer socialization among adolescents: A cross-cultural investigation publication-title: Journal of Business Research – volume: 31 start-page: 287 year: 2016 end-page: 293 ident: b0305 article-title: Effect of social support on customer satisfaction and citizenship behavior in online brand communities: The moderating role of support source publication-title: Journal of Retailing and Consumer Services – volume: 11 start-page: 56 year: 1991 end-page: 95 ident: b0035 article-title: The influence of parenting style on adolescent competence and substance use publication-title: The Journal of Early Adolescence – volume: 26 start-page: 888 year: 2009 end-page: 907 ident: b0115 article-title: Adolescents’ perceptions of family communication patterns and some aspects of their consumer socialization publication-title: Psychology & Marketing – year: 2019 ident: b0250 publication-title: The Sage handbook of service-dominant logic – volume: 28 start-page: 788 year: 2017 end-page: 806 ident: b0105 article-title: Embarrassed customers: The dark side of receiving help from others publication-title: Journal of Service Management – volume: 44 start-page: 63 year: 2015 end-page: 72 ident: b0255 article-title: Innovation through institutionalization: A service ecosystems perspective publication-title: Industrial Marketing Management – volume: 18 start-page: 1 year: 2016 end-page: 23 ident: b0100 article-title: Give a man a fish or teach him to fish publication-title: Asia Marketing Journal – volume: 12 start-page: 91 year: 2013 end-page: 95 ident: b0040 article-title: Contribution of parenting style in life domain of children publication-title: IOSR Journal of Humanities and Social Science – volume: 32 start-page: 157 year: 2008 end-page: 162 ident: b0070 article-title: Consumer behaviour of Brazilian primary school students: Findings from focus group interviews publication-title: International Journal of Consumer Studies – volume: 1 start-page: 19 year: 1991 end-page: 36 ident: b0215 article-title: Authoritative parenting and adolescent adjustment across various ecological niches publication-title: Journal of Research on Adolescence – volume: 37 start-page: 887 year: 1966 end-page: 907 ident: b0030 article-title: Effects of authoritative parental control on child behavior publication-title: Child Development – volume: 62 start-page: 1049 year: 1991 end-page: 1065 ident: b0130 article-title: Patterns of competence and adjustment among adolescents from authoritative, authoritarian, indulgent, and neglectful families publication-title: Child Development – volume: 32 start-page: 592 year: 2018 end-page: 604 ident: b0175 article-title: Technology readiness of teenagers: A consumer socialization perspective publication-title: Journal of Services Marketing – volume: 69 start-page: 2964 year: 2016 end-page: 2971 ident: b0120 article-title: Innovation in service ecosystems—Breaking, making, and maintaining institutionalized rules of resource integration publication-title: Journal of Business Research – volume: 20 start-page: 233 year: 2017 end-page: 246 ident: b0295 article-title: Deep learning towards expertise development in a visualization-based learning environment publication-title: Journal of Educational Technology & Society – volume: 32 start-page: 259 year: 2009 end-page: 273 ident: b0005 article-title: The effects of maternal parenting style and religious commitment on self-regulation, academic achievement, and risk behavior among African-American parochial college students publication-title: Journal of Adolescence – volume: 54 start-page: S31 year: 2007 end-page: S39 ident: b0075 article-title: The four-quadrant model of facilitated learning (part 1): Using teaching-learning approaches in occupational therapy publication-title: Australian Occupational Therapy Journal – volume: 26 start-page: 198 year: 2012 end-page: 208 ident: b0270 article-title: Social media peer communication and impacts on purchase intentions: A consumer socialization framework publication-title: Journal of Interactive Marketing – volume: 29 start-page: 333 year: 2018 end-page: 351 ident: b0010 article-title: Zooming out: Actor engagement beyond the dyadic publication-title: Journal of Service Management – volume: 36 start-page: 83 year: 2008 end-page: 96 ident: b0190 article-title: Managing the co-creation of value publication-title: Journal of the Academy of Marketing Science – volume: 55 start-page: 867 year: 2002 end-page: 873 ident: b0205 article-title: Family communication and children’s purchasing influence: A cross-national examination publication-title: Journal of Business Research – volume: 34 start-page: 46 year: 2017 end-page: 67 ident: b0245 article-title: Service-dominant logic 2025 publication-title: International Journal of Research in Marketing – volume: 68 start-page: 1 year: 2004 end-page: 17 ident: b0235 article-title: Evolving to a new dominant logic for marketing publication-title: Journal of Marketing – volume: 69 start-page: 2957 year: 2016 end-page: 2963 ident: b0145 article-title: Fostering a trans-disciplinary perspectives of service ecosystems publication-title: Journal of Business Research – volume: 27 start-page: 130 year: 2013 end-page: 140 ident: b0020 article-title: Encounter-based antecedents of e-customer citizenship behaviors publication-title: Journal of Services Marketing – volume: 96 start-page: 277 year: 2019 end-page: 286 ident: b0195 article-title: Multiplex value cocreation in unique service exchanges publication-title: Journal of Business Research – volume: 49 start-page: 15 year: 2015 end-page: 33 ident: b0095 article-title: Parental style, parental practices, and socialization outcomes: An investigation of their linkages in the consumer socialization context publication-title: Journal of Economic Psychology – volume: 15 start-page: 77 year: 1988 end-page: 94 ident: b0045 article-title: Parental style and consumer socialization of children publication-title: Journal of Consumer Research – volume: 16 start-page: 39 year: 2007 end-page: 47 ident: b0170 article-title: Maternal and paternal parenting styles in adolescents: Associations with self-esteem, depression and life-satisfaction publication-title: Journal of Child and Family Studies – volume: 27 start-page: 51 year: 2011 end-page: 61 ident: b0065 article-title: Measuring authoritative teaching publication-title: Teaching and Teacher Education – volume: 63 start-page: 105 year: 1999 end-page: 119 ident: b0200 article-title: Consumer socialization, parental style, and developmental timetables in the United States and Japan publication-title: Journal of Marketing – volume: 10 start-page: 81 year: 1993 end-page: 93 ident: b0125 article-title: Family decision-making theory: An overview and assessment publication-title: Psychology & Marketing – volume: 11 start-page: 1 year: 2013 end-page: 11 ident: b0025 article-title: Permissive, authoritarian, and authoritative instructors: Applying the concept of parenting styles to the college classroom publication-title: Individual Differences Research – volume: 48 start-page: 122 year: 2009 end-page: 129 ident: b0265 article-title: Authoritative classroom management: How control and nurturance work together publication-title: Theory into Practice – volume: 34 start-page: 341 year: 2000 end-page: 359 ident: b0185 article-title: An analysis of role adoptions and scripts during customer-to-customer encounters publication-title: European Journal of Marketing – year: 2019 ident: b0140 article-title: Investigating English teachers’ self-efficacy in developing classroom management style publication-title: Proceedings of the 3rd Asian Education Symposium (AES 2018) – volume: 1 start-page: 1 year: 1974 end-page: 14 ident: b0275 article-title: Consumer socialization publication-title: Journal of Consumer Research – volume: 27 start-page: 245 year: 2017 end-page: 256 ident: b0165 article-title: A meta-analysis of parental style and consumer socialization of children publication-title: Journal of Consumer Psychology – volume: 67 start-page: 254 year: 1994 end-page: 256 ident: b0155 article-title: How to be an effective authoritarian: A back-to-basics approach to classroom discipline publication-title: The Clearing House – volume: 104 start-page: 541 year: 2019 end-page: 551 ident: b0300 article-title: Enabling value co-creation with consumers as a driver of business performance: A dual perspective of Polish manufacturing and service SMEs publication-title: Journal of Business Research – volume: 30 start-page: 384 year: 2016 end-page: 397 ident: b0090 article-title: The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings publication-title: Journal of Services Marketing – volume: 32 start-page: 1 year: 2018 end-page: 7 ident: b0085 article-title: The S-D logic-informed “hamburger” model of service innovation and its implications for engagement and value publication-title: Journal of Services Marketing – volume: 44 start-page: 157 year: 1998 end-page: 172 ident: b0135 article-title: Parenting styles and academic achievement: A cross-cultural study publication-title: Merrill-Palmer Quarterly – volume: 24 start-page: 210 year: 2016 end-page: 226 ident: b0280 article-title: Extending actor participation in value creation: An institutional view publication-title: Journal of Strategic Marketing – year: 2018 ident: b0110 article-title: Inter-customer helping behaviors: A virtuous cycle or unwanted intrusion? publication-title: The Service Industries Journal – volume: 15 start-page: 77 issue: 1 year: 1988 ident: 10.1016/j.jbusres.2020.02.037_b0045 article-title: Parental style and consumer socialization of children publication-title: Journal of Consumer Research doi: 10.1086/209147 – volume: 11 start-page: 695 issue: 4 year: 2017 ident: 10.1016/j.jbusres.2020.02.037_b0290 article-title: The role of other customers during self-service technology failure publication-title: Service Business doi: 10.1007/s11628-016-0325-2 – volume: 44 start-page: 5 issue: 1 year: 2016 ident: 10.1016/j.jbusres.2020.02.037_b0240 article-title: Institutions and axioms: An extension and update of service-dominant logic publication-title: Journal of the Academy of Marketing Science doi: 10.1007/s11747-015-0456-3 – volume: 32 start-page: 1 issue: 1 year: 2018 ident: 10.1016/j.jbusres.2020.02.037_b0085 article-title: The S-D logic-informed “hamburger” model of service innovation and its implications for engagement and value publication-title: Journal of Services Marketing doi: 10.1108/JSM-11-2017-0389 – volume: 39 start-page: 173 year: 2017 ident: 10.1016/j.jbusres.2020.02.037_b0055 article-title: How personal costs influence customer citizenship behaviors publication-title: Journal of Retailing and Consumer Services doi: 10.1016/j.jretconser.2017.08.012 – volume: 1 start-page: 19 issue: 1 year: 1991 ident: 10.1016/j.jbusres.2020.02.037_b0215 article-title: Authoritative parenting and adolescent adjustment across various ecological niches publication-title: Journal of Research on Adolescence – volume: 44 start-page: 63 year: 2015 ident: 10.1016/j.jbusres.2020.02.037_b0255 article-title: Innovation through institutionalization: A service ecosystems perspective publication-title: Industrial Marketing Management doi: 10.1016/j.indmarman.2014.10.008 – volume: 26 start-page: 198 issue: 4 year: 2012 ident: 10.1016/j.jbusres.2020.02.037_b0270 article-title: Social media peer communication and impacts on purchase intentions: A consumer socialization framework publication-title: Journal of Interactive Marketing doi: 10.1016/j.intmar.2011.11.004 – volume: 91 start-page: 146 issue: 1 year: 1999 ident: 10.1016/j.jbusres.2020.02.037_b0220 article-title: Authoritative parenting and college students’ academic adjustment and success publication-title: Journal of Educational Psychology doi: 10.1037/0022-0663.91.1.146 – volume: 1 start-page: 31 issue: 1 year: 1992 ident: 10.1016/j.jbusres.2020.02.037_b0050 article-title: The role of parental socialization types on differential family communication patterns regarding consumption publication-title: Journal of Consumer Psychology doi: 10.1016/S1057-7408(08)80044-7 – volume: 69 start-page: 2957 issue: 8 year: 2016 ident: 10.1016/j.jbusres.2020.02.037_b0145 article-title: Fostering a trans-disciplinary perspectives of service ecosystems publication-title: Journal of Business Research doi: 10.1016/j.jbusres.2016.02.028 – volume: 34 start-page: 46 issue: 1 year: 2017 ident: 10.1016/j.jbusres.2020.02.037_b0245 article-title: Service-dominant logic 2025 publication-title: International Journal of Research in Marketing doi: 10.1016/j.ijresmar.2016.11.001 – volume: 31 start-page: 287 year: 2016 ident: 10.1016/j.jbusres.2020.02.037_b0305 article-title: Effect of social support on customer satisfaction and citizenship behavior in online brand communities: The moderating role of support source publication-title: Journal of Retailing and Consumer Services doi: 10.1016/j.jretconser.2016.04.013 – volume: 27 start-page: 11 issue: 3 year: 1998 ident: 10.1016/j.jbusres.2020.02.037_b0150 article-title: Socialization and adolescents’ skepticism toward advertising publication-title: Journal of Advertising doi: 10.1080/00913367.1998.10673559 – volume: 32 start-page: 259 issue: 2 year: 2009 ident: 10.1016/j.jbusres.2020.02.037_b0005 article-title: The effects of maternal parenting style and religious commitment on self-regulation, academic achievement, and risk behavior among African-American parochial college students publication-title: Journal of Adolescence doi: 10.1016/j.adolescence.2008.03.008 – volume: 20 start-page: 233 issue: 4 year: 2017 ident: 10.1016/j.jbusres.2020.02.037_b0295 article-title: Deep learning towards expertise development in a visualization-based learning environment publication-title: Journal of Educational Technology & Society – volume: 27 start-page: 130 issue: 2 year: 2013 ident: 10.1016/j.jbusres.2020.02.037_b0020 article-title: Encounter-based antecedents of e-customer citizenship behaviors publication-title: Journal of Services Marketing doi: 10.1108/08876041311309252 – volume: 42 start-page: 5 issue: 1 year: 2014 ident: 10.1016/j.jbusres.2020.02.037_b0225 article-title: Authoritative and authoritarian-inconsistent teachers’ preferences for teaching methods and instructional goals publication-title: Education 3-13 doi: 10.1080/03004279.2011.618808 – volume: 10 start-page: 81 issue: 2 year: 1993 ident: 10.1016/j.jbusres.2020.02.037_b0125 article-title: Family decision-making theory: An overview and assessment publication-title: Psychology & Marketing doi: 10.1002/mar.4220100203 – volume: 49 start-page: 15 year: 2015 ident: 10.1016/j.jbusres.2020.02.037_b0095 article-title: Parental style, parental practices, and socialization outcomes: An investigation of their linkages in the consumer socialization context publication-title: Journal of Economic Psychology doi: 10.1016/j.joep.2015.03.006 – volume: 14 start-page: 291 issue: 3 year: 2014 ident: 10.1016/j.jbusres.2020.02.037_b0060 article-title: Institutional logics matter when coordinating resource integration publication-title: Marketing Theory doi: 10.1177/1470593114534343 – volume: 76 start-page: 218 issue: 2 year: 2008 ident: 10.1016/j.jbusres.2020.02.037_b0260 article-title: Looking at teacher practices through the lens of parenting style publication-title: The Journal of Experimental Education doi: 10.3200/JEXE.76.2.218-240 – volume: 37 start-page: 887 issue: 4 year: 1966 ident: 10.1016/j.jbusres.2020.02.037_b0030 article-title: Effects of authoritative parental control on child behavior publication-title: Child Development doi: 10.2307/1126611 – volume: 30 start-page: 384 issue: 4 year: 2016 ident: 10.1016/j.jbusres.2020.02.037_b0090 article-title: The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings publication-title: Journal of Services Marketing doi: 10.1108/JSM-06-2014-0194 – volume: 24 start-page: 210 issue: 3–4 year: 2016 ident: 10.1016/j.jbusres.2020.02.037_b0280 article-title: Extending actor participation in value creation: An institutional view publication-title: Journal of Strategic Marketing doi: 10.1080/0965254X.2015.1095225 – volume: 68 start-page: 1 issue: 1 year: 2004 ident: 10.1016/j.jbusres.2020.02.037_b0235 article-title: Evolving to a new dominant logic for marketing publication-title: Journal of Marketing doi: 10.1509/jmkg.68.1.1.24036 – volume: 104 start-page: 541 year: 2019 ident: 10.1016/j.jbusres.2020.02.037_b0300 article-title: Enabling value co-creation with consumers as a driver of business performance: A dual perspective of Polish manufacturing and service SMEs publication-title: Journal of Business Research doi: 10.1016/j.jbusres.2018.12.067 – volume: 26 start-page: 888 issue: 10 year: 2009 ident: 10.1016/j.jbusres.2020.02.037_b0115 article-title: Adolescents’ perceptions of family communication patterns and some aspects of their consumer socialization publication-title: Psychology & Marketing doi: 10.1002/mar.20304 – volume: 96 start-page: 277 year: 2019 ident: 10.1016/j.jbusres.2020.02.037_b0195 article-title: Multiplex value cocreation in unique service exchanges publication-title: Journal of Business Research doi: 10.1016/j.jbusres.2018.11.046 – volume: 28 start-page: 788 issue: 4 year: 2017 ident: 10.1016/j.jbusres.2020.02.037_b0105 article-title: Embarrassed customers: The dark side of receiving help from others publication-title: Journal of Service Management doi: 10.1108/JOSM-11-2016-0296 – volume: Vol. 11 start-page: 314 year: 1984 ident: 10.1016/j.jbusres.2020.02.037_b0180 article-title: The impact of family communication on adolescent consumer socialization – volume: 31 start-page: 251 issue: 4 year: 2014 ident: 10.1016/j.jbusres.2020.02.037_b0015 article-title: Personality antecedents of customer citizenship behaviors in online shopping situations publication-title: Psychology & Marketing doi: 10.1002/mar.20692 – volume: 11 start-page: 56 issue: 1 year: 1991 ident: 10.1016/j.jbusres.2020.02.037_b0035 article-title: The influence of parenting style on adolescent competence and substance use publication-title: The Journal of Early Adolescence doi: 10.1177/0272431691111004 – volume: 22 start-page: 707 issue: 8 year: 2008 ident: 10.1016/j.jbusres.2020.02.037_b0080 article-title: Parental styles, gender and the development of hope and self-esteem publication-title: European Journal of Personality doi: 10.1002/per.699 – volume: 32 start-page: 261 issue: 3 year: 1995 ident: 10.1016/j.jbusres.2020.02.037_b0160 article-title: Unacquainted influencers: When strangers interact in the retail setting publication-title: Journal of Business Research doi: 10.1016/0148-2963(94)00051-F – volume: 54 start-page: S31 issue: S1 year: 2007 ident: 10.1016/j.jbusres.2020.02.037_b0075 article-title: The four-quadrant model of facilitated learning (part 1): Using teaching-learning approaches in occupational therapy publication-title: Australian Occupational Therapy Journal – volume: 63 start-page: 105 issue: 3 year: 1999 ident: 10.1016/j.jbusres.2020.02.037_b0200 article-title: Consumer socialization, parental style, and developmental timetables in the United States and Japan publication-title: Journal of Marketing doi: 10.1177/002224299906300307 – volume: 32 start-page: 157 issue: 2 year: 2008 ident: 10.1016/j.jbusres.2020.02.037_b0070 article-title: Consumer behaviour of Brazilian primary school students: Findings from focus group interviews publication-title: International Journal of Consumer Studies doi: 10.1111/j.1470-6431.2007.00661.x – volume: 55 start-page: 867 issue: 11 year: 2002 ident: 10.1016/j.jbusres.2020.02.037_b0205 article-title: Family communication and children’s purchasing influence: A cross-national examination publication-title: Journal of Business Research doi: 10.1016/S0148-2963(01)00205-3 – volume: 48 start-page: 122 issue: 2 year: 2009 ident: 10.1016/j.jbusres.2020.02.037_b0265 article-title: Authoritative classroom management: How control and nurturance work together publication-title: Theory into Practice doi: 10.1080/00405840902776392 – year: 2019 ident: 10.1016/j.jbusres.2020.02.037_b0250 – volume: 36 start-page: 83 issue: 1 year: 2008 ident: 10.1016/j.jbusres.2020.02.037_b0190 article-title: Managing the co-creation of value publication-title: Journal of the Academy of Marketing Science doi: 10.1007/s11747-007-0070-0 – volume: 34 start-page: 341 issue: 3/4 year: 2000 ident: 10.1016/j.jbusres.2020.02.037_b0185 article-title: An analysis of role adoptions and scripts during customer-to-customer encounters publication-title: European Journal of Marketing doi: 10.1108/03090560010311894 – volume: 69 start-page: 2964 issue: 8 year: 2016 ident: 10.1016/j.jbusres.2020.02.037_b0120 article-title: Innovation in service ecosystems—Breaking, making, and maintaining institutionalized rules of resource integration publication-title: Journal of Business Research doi: 10.1016/j.jbusres.2016.02.029 – volume: 27 start-page: 51 issue: 1 year: 2011 ident: 10.1016/j.jbusres.2020.02.037_b0065 article-title: Measuring authoritative teaching publication-title: Teaching and Teacher Education doi: 10.1016/j.tate.2010.07.002 – volume: 18 start-page: 1 issue: 2 year: 2016 ident: 10.1016/j.jbusres.2020.02.037_b0100 article-title: Give a man a fish or teach him to fish publication-title: Asia Marketing Journal doi: 10.15830/amj.2016.18.2.1 – volume: 67 start-page: 254 issue: 5 year: 1994 ident: 10.1016/j.jbusres.2020.02.037_b0155 article-title: How to be an effective authoritarian: A back-to-basics approach to classroom discipline publication-title: The Clearing House doi: 10.1080/00098655.1994.9956080 – volume: 12 start-page: 91 issue: 2 year: 2013 ident: 10.1016/j.jbusres.2020.02.037_b0040 article-title: Contribution of parenting style in life domain of children publication-title: IOSR Journal of Humanities and Social Science doi: 10.9790/0837-1229195 – volume: 62 start-page: 1049 issue: 5 year: 1991 ident: 10.1016/j.jbusres.2020.02.037_b0130 article-title: Patterns of competence and adjustment among adolescents from authoritative, authoritarian, indulgent, and neglectful families publication-title: Child Development doi: 10.2307/1131151 – volume: 16 start-page: 39 issue: 1 year: 2007 ident: 10.1016/j.jbusres.2020.02.037_b0170 article-title: Maternal and paternal parenting styles in adolescents: Associations with self-esteem, depression and life-satisfaction publication-title: Journal of Child and Family Studies doi: 10.1007/s10826-006-9066-5 – year: 2019 ident: 10.1016/j.jbusres.2020.02.037_b0140 article-title: Investigating English teachers’ self-efficacy in developing classroom management style – volume: 45 start-page: 92 year: 2018 ident: 10.1016/j.jbusres.2020.02.037_b0230 article-title: The importance of customer citizenship behaviour in the modern retail environment: Introducing and testing a social exchange model publication-title: Journal of Retailing and Consumer Services doi: 10.1016/j.jretconser.2018.08.011 – volume: 44 start-page: 157 issue: 2 year: 1998 ident: 10.1016/j.jbusres.2020.02.037_b0135 article-title: Parenting styles and academic achievement: A cross-cultural study publication-title: Merrill-Palmer Quarterly – year: 2018 ident: 10.1016/j.jbusres.2020.02.037_b0110 article-title: Inter-customer helping behaviors: A virtuous cycle or unwanted intrusion? publication-title: The Service Industries Journal doi: 10.1080/02642069.2018.1461842 – volume: 11 start-page: 1 issue: 1 year: 2013 ident: 10.1016/j.jbusres.2020.02.037_b0025 article-title: Permissive, authoritarian, and authoritative instructors: Applying the concept of parenting styles to the college classroom publication-title: Individual Differences Research – volume: 32 start-page: 592 issue: 5 year: 2018 ident: 10.1016/j.jbusres.2020.02.037_b0175 article-title: Technology readiness of teenagers: A consumer socialization perspective publication-title: Journal of Services Marketing doi: 10.1108/JSM-07-2017-0262 – volume: 27 start-page: 245 issue: 2 year: 2017 ident: 10.1016/j.jbusres.2020.02.037_b0165 article-title: A meta-analysis of parental style and consumer socialization of children publication-title: Journal of Consumer Psychology doi: 10.1016/j.jcps.2016.09.004 – volume: 1 start-page: 1 issue: 2 year: 1974 ident: 10.1016/j.jbusres.2020.02.037_b0275 article-title: Consumer socialization publication-title: Journal of Consumer Research doi: 10.1086/208584 – volume: 29 start-page: 333 issue: 3 year: 2018 ident: 10.1016/j.jbusres.2020.02.037_b0010 article-title: Zooming out: Actor engagement beyond the dyadic publication-title: Journal of Service Management doi: 10.1108/JOSM-08-2016-0237 – volume: 63 start-page: 1266 issue: 5 year: 1992 ident: 10.1016/j.jbusres.2020.02.037_b0210 article-title: Impact of parenting practices on adolescent achievement: Authoritative parenting, school involvement, and encouragement to succeed publication-title: Child Development doi: 10.2307/1131532 – volume: 67 start-page: 228 issue: 3 year: 2014 ident: 10.1016/j.jbusres.2020.02.037_b0285 article-title: Parental style and consumer socialization among adolescents: A cross-cultural investigation publication-title: Journal of Business Research doi: 10.1016/j.jbusres.2013.05.008 |
| SSID | ssj0002008 |
| Score | 2.383206 |
| Snippet | Little is known about self-service socialisation and the resource integration process that may transpire when customers help other less-skilled customers with... |
| SourceID | gale crossref elsevier |
| SourceType | Aggregation Database Enrichment Source Index Database Publisher |
| StartPage | 516 |
| SubjectTerms | Business schools Management science Resource integration Self-services Service ecosystem Social aspects Socialisation Value co-creation |
| Title | Explicating the resource integration process during self-service socialisation: Conceptual framework and research propositions |
| URI | https://dx.doi.org/10.1016/j.jbusres.2020.02.037 |
| Volume | 121 |
| hasFullText | 1 |
| inHoldings | 1 |
| isFullTextHit | |
| isPrint | |
| link | http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwnV1LS8QwEA6ygnoRn7g-c_Da3W6aNq23ZVFWBU8K3kLSJOoidbG7V3-7M02iCILgsaUJod8wj-SbL4Sc54opYxlPSptmCVc5-EEnRlCluEyoGipn17F874rpA795zB9XyCT2wiCtMvh-79M7bx3eDMPfHM5fXoZISyoZ2A_ryoIM63bOBVr54OOb5oHn-57GiN0GRfbdxTOcDWZ6CYEIVbtZ2kl34nXov8enXiTLhdBztUU2Q85Ix35Z22TFNjtkLVLWd8h67C5ud8kHkuq6fbjmiUJyR9_D_jyNwhAABJ379gDqmxRpa19d0nqvQf0uemD5XNCJ72tcwgJcJHJR1RgaZIKecbIv6tceebi6vJ9Mk3DHQlJngi2SyjkGFUtVau2YTp0pTKkFd8axLDeVYQLlO01VKWZqZTmUH6pkYjRS8I3Ji2yf9Jq3xh4QCpWMEIXGhEBDGshKW2mMkSatAczc9gmPf1bWQYAc78F4lZFpNpMBEImAyJRJAKRPBl_D5l6B468BZYRN_jAlCVHir6FnCLNEYYwGmTdPatm2Uo4LXuKBIs8O_z_5EdnAJ8-FOSa9xfvSnkBGs9CnncmektXx9e307hMu2vkL |
| linkProvider | Elsevier |
| linkToHtml | http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwtV1LT9wwEB7RrQS9VC20KpSCD-WY3azjvCpxQLRoKZQTSNxcO7YpK5SuyK5QL_yp_sHOxDaoEhISEtcktqKZyTzib74B-JwrrozlIqlsmiVC5egHXTnGKsVlpWqwcnY9yvekmJyJ7-f5-RL8jb0wBKsMvt_79N5bhyujIM3R7PJyRLCkiqP98L4syNKArDyyf26wbut2D7-iknc4P_h2uj9JwmiBpMlKPk9q5zgm6nWlteM6daYwlS6FM45nuakNL4m10tS14qZRVmDWrSpejscKnzF5keG-L-ClQHdBYxOGt_e4EgIUeNwktTcU2X3b0Gg6nOoFRj6iCedpzxVK89cfDoiDiM4Lse7gDbwOSSrb83J4C0u2XYXliJFfhZXYztytwS2h-Poff-0Fw2ySXYcDARaZKFDzbOb7EZjvimSdvXJJ590U87_tA6zoC9v3jZQLfAEXkWNMtYYFXqJftNkd1uwdnD2L5N_DoP3d2g_AsHQqy0JTBqIx7-SVrTUFZZM2aD25XQcRJSubwHhOgzeuZIS2TWVQiCSFyJRLVMg6DO-WzTzlx2MLqqg2-Z_tSgxLjy3dJjVLYuJoCepzoRZdJ-VeISo6wRTZxtM334aVyemPY3l8eHL0EV7RHQ_E2YTB_HphP2E6Nddbvfky-Pnc38s_mMI1hA |
| openUrl | ctx_ver=Z39.88-2004&ctx_enc=info%3Aofi%2Fenc%3AUTF-8&rfr_id=info%3Asid%2Fsummon.serialssolutions.com&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.atitle=Explicating+the+resource+integration+process+during+self-service+socialisation%3A+Conceptual+framework+and+research+propositions&rft.jtitle=Journal+of+business+research&rft.au=van+Tonder%2C+Estelle&rft.au=Saunders%2C+Stephen+Graham&rft.au=Farquhar%2C+Jillian+Dawes&rft.date=2020-12-01&rft.issn=0148-2963&rft.volume=121&rft.spage=516&rft.epage=523&rft_id=info:doi/10.1016%2Fj.jbusres.2020.02.037&rft.externalDBID=n%2Fa&rft.externalDocID=10_1016_j_jbusres_2020_02_037 |
| thumbnail_l | http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/lc.gif&issn=0148-2963&client=summon |
| thumbnail_m | http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/mc.gif&issn=0148-2963&client=summon |
| thumbnail_s | http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/sc.gif&issn=0148-2963&client=summon |