Can intellectual capital promote the competitive advantage? Service innovation and big data analytics capabilities in a moderated mediation model

• Published in: European journal of innovation management Vol. 27; no. 1; pp. 263 - 289
• Main Authors: Alkhatib, Ayman Wael, Valeri, Marco
• Format: Journal Article
• Language: English
• Published: Bradford Emerald Publishing Limited 02.01.2024; Emerald Group Publishing Limited
• Subjects: Big Data; Competition; Competitive advantage; COVID-19; Data analysis; Hospitality industry; Human capital; Innovations; Intellectual capital; Mathematical analysis; Quality of service; Jordan (country); Big data analytics capabilities; Hospitality sector in Jordan; Intellectual capital; Competitive advantage; Service innovation

PurposeThis study explores the connection between intellectual capital (IC) components and the competitive advantage (CA) of the hospitality sector in Jordan through the mediating role of service innovation as well as the moderating role of big data analytics capabilities.Design/methodology/approach...