A Balancing Act of Regulating On-Demand Ride Services

• Published in: Management science Vol. 66; no. 7; pp. 2975 - 2992
• Main Authors: Yu, Jiayi Joey, Tang, Christopher S., Max Shen, Zuo-Jun, Chen, Xiqun Michael
• Format: Journal Article
• Language: English
• Published: Linthicum INFORMS 01.07.2020; Institute for Operations Research and the Management Sciences
• Subjects: Business models; consumer welfare; Consumers; Councils; Drivers; on-demand ride services; public policy; Regulation; Ride sharing services; Social welfare; Stakeholders; Taxicabs; Traffic accidents & safety

Regulating on-demand ride-hailing services (e.g., Uber and DiDi) requires a balance of multiple competing objectives: encouraging innovative business models (e.g., DiDi), sustaining traditional industries (e.g., taxi), creating new jobs, and reducing traffic congestion. This study is motivated by a...