Global retailers and logalization: 'thinking locally and acting globally'

• Published in: The International review of retail, distribution and consumer research Vol. 27; no. 5; pp. 468 - 484
• Main Authors: Kim, Pielah, Lee, Jung Eun, Stoel, Leslie
• Format: Journal Article
• Language: English
• Published: London Routledge 20.10.2017; Taylor & Francis Ltd
• Subjects: Absorptive capacity; Assimilation; Business conditions; Competitive advantage; Corporate planning; Economic theory; Global retailer; Head offices; host-market learning; logalization; Markets; retail innovation; Retail stores; Retailing
• DOI: 10.1080/09593969.2017.1383291
• ISSN: 0959-3969

This research provides theoretical rationale to explain how global retailers are able to harvest multiple ideas from diverse host-markets and add relevant new ideas into a standardized retail mix that is rolled out globally. To capture this bottom-up harvesting of local information embedded in host-markets, this study adopted the term 'logalization' from the economics literature and applied the absorptive capacity framework. Under the activation of absorptive capacity, host-market subsidiaries play a critical role in acquiring and assimilating relevant knowledge from the host market and disseminating it to headquarters. The home-country headquarters (HQ) then transforms relevant knowledge into an innovative standardized retail mix to exploit at the global level. The concept of 'logalization' differs from 'glocalization' found in the literature; glocalization incorporates the local context to establish a strategy at the local level, while logalization uses local information as a resource to develop a standardized strategy at the global level. The development of propositions is informed by semi-structured interviews with 10 managers employed by global retailers. By illustrating the logalization orientation, this research describes how global retailers can create an innovative retail mix by exploiting heterogeneous information from various host-markets to create and sustain a competitive advantage in the global market.