Developing Elements of User Experience for Mobile Phones and Services: Survey, Interview, and Observation Approaches

• Published in: Human factors and ergonomics in manufacturing & service industries Vol. 23; no. 4; pp. 279 - 293
• Main Authors: Park, Jaehyun, Han, Sung H., Kim, Hyun K., Cho, Youngseok, Park, Wonkyu
• Format: Journal Article
• Language: English
• Published: Hoboken Wiley Subscription Services, Inc., A Wiley Company 01.07.2013; Wiley Subscription Services, Inc
• Subjects: Cellular telephones; In-depth interview; Indirect observation; Mobile phones and services; Product design; Studies; Survey; Telecommunications industry; User experience; Users; South Korea

The term user experience (UX) encompasses the concepts of usability and affective engineering. However, UX has not been defined clearly. In this study, a literature survey, user interview and indirect observation were conducted to develop definitions of UX and its elements. A literature survey inves...