Employee trust-repair practices: scale development and validation
PurposeIn this paper, the authors describe the step-by-step approach used to develop a trust-repair construct and a valid measurement scale for assessing employee perceptions of the most effective employee trust-repair practices.Design/methodology/approachThe initial employee trust-repair scale (ETR...
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| Published in | Journal of advances in management research Vol. 20; no. 3; pp. 539 - 563 |
|---|---|
| Main Authors | , , |
| Format | Journal Article |
| Language | English |
| Published |
Bingley
Emerald Publishing Limited
10.07.2023
Emerald Group Publishing Limited |
| Subjects | |
| Online Access | Get full text |
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| Abstract | PurposeIn this paper, the authors describe the step-by-step approach used to develop a trust-repair construct and a valid measurement scale for assessing employee perceptions of the most effective employee trust-repair practices.Design/methodology/approachThe initial employee trust-repair scale (ETRS) was completed by 282 employees of a non-profit organization and validated by 101 employees of the administrative unit of the Finnish Army.FindingsThe 14-item seven-factor model was found to be reliable, valid and stable across the samples.Research limitations/implicationsThis study contributes to the current literature on trust repair by presenting the first validated measure for employee trust repair.Practical implicationsThe findings provide a valuable instrument for practitioners to assess the state of employee trust-repair practices.Originality/valueTo the best of the authors’ knowledge, this is the first study in an organizational context demonstrating an operationally valid and comprehensive measure for employee trust-repair practices. |
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| AbstractList | Purpose
In this paper, the authors describe the step-by-step approach used to develop a trust-repair construct and a valid measurement scale for assessing employee perceptions of the most effective employee trust-repair practices.
Design/methodology/approach
The initial employee trust-repair scale (ETRS) was completed by 282 employees of a non-profit organization and validated by 101 employees of the administrative unit of the Finnish Army.
Findings
The 14-item seven-factor model was found to be reliable, valid and stable across the samples.
Research limitations/implications
This study contributes to the current literature on trust repair by presenting the first validated measure for employee trust repair.
Practical implications
The findings provide a valuable instrument for practitioners to assess the state of employee trust-repair practices.
Originality/value
To the best of the authors’ knowledge, this is the first study in an organizational context demonstrating an operationally valid and comprehensive measure for employee trust-repair practices. PurposeIn this paper, the authors describe the step-by-step approach used to develop a trust-repair construct and a valid measurement scale for assessing employee perceptions of the most effective employee trust-repair practices.Design/methodology/approachThe initial employee trust-repair scale (ETRS) was completed by 282 employees of a non-profit organization and validated by 101 employees of the administrative unit of the Finnish Army.FindingsThe 14-item seven-factor model was found to be reliable, valid and stable across the samples.Research limitations/implicationsThis study contributes to the current literature on trust repair by presenting the first validated measure for employee trust repair.Practical implicationsThe findings provide a valuable instrument for practitioners to assess the state of employee trust-repair practices.Originality/valueTo the best of the authors’ knowledge, this is the first study in an organizational context demonstrating an operationally valid and comprehensive measure for employee trust-repair practices. |
| Author | Kähkönen, Tiina Vanhala, Mika Blomqvist, Kirsimarja |
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| ContentType | Journal Article |
| Copyright | Tiina Kähkönen, Mika Vanhala and Kirsimarja Blomqvist Tiina Kähkönen, Mika Vanhala and Kirsimarja Blomqvist. This work is published under http://creativecommons.org/licences/by/4.0/legalcode (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. |
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| Keywords | Trust-repair practices Scale development Employee trust repair Employee trust-repair scale |
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| Snippet | PurposeIn this paper, the authors describe the step-by-step approach used to develop a trust-repair construct and a valid measurement scale for assessing... Purpose In this paper, the authors describe the step-by-step approach used to develop a trust-repair construct and a valid measurement scale for assessing... |
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| SubjectTerms | Employees Equilibrium Human resource management Multiple trusts Trust Violations |
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| Title | Employee trust-repair practices: scale development and validation |
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