Ambiguity, appraisal, and affect: examining the connections between goal perceptions, emotional labour, and exhaustion

Although public management scholars have examined the causes and consequences of goal ambiguity in public organizations, we know less about how goal perceptions intersect with emotional labour (EL) to shape attitudes in the public workplace. To address this gap, we draw from appraisal theory to exam...

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Bibliographic Details
Published inPublic management review Vol. 24; no. 10; pp. 1499 - 1520
Main Authors Davis, Randall S., Stazyk, Edmund C.
Format Journal Article
LanguageEnglish
Published Abingdon Routledge 03.10.2022
Taylor & Francis Ltd
Subjects
Ambiguity
Appraisal
Burnout
Emotional labor
emotional labour
exhaustion
Fatigue
Goal ambiguity
Government agencies
Objectives
Perceptions
Public administration
Public opinion
Workplaces
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Summary:Although public management scholars have examined the causes and consequences of goal ambiguity in public organizations, we know less about how goal perceptions intersect with emotional labour (EL) to shape attitudes in the public workplace. To address this gap, we draw from appraisal theory to examine the connection between goal perceptions and EL in U.S. government agencies. We then explore how these two concepts work in concert to shape one aspect of burnout, emotional exhaustion. Our evidence suggests that goal perceptions and EL interact such that goal characteristics appear more threatening under heavy emotional work demands.
ISSN:1471-9037
1471-9045
DOI:10.1080/14719037.2021.1909348