Characterizing digital service innovation: phases, actors, functions and interactions in the context of a digital service platform

• Published in: Journal of service management Vol. 35; no. 2; pp. 253 - 279
• Main Authors: Narvaiza, Lorea, Campos, José Antonio, Martín-Peña, María Luz, Díaz-Garrido, Eloísa
• Format: Journal Article
• Language: English
• Published: Emerald Publishing Limited 11.03.2024
• Subjects: Case study; Business-to-business; Process DSI; Digital service innovation; Digital service platform; Co-innovation

PurposeDigital service innovation (DSI) is a type of technological innovation that is recognized in practice in the innovation structure of companies. Given the breadth of digital technologies that enable digital services and the variety of these services, analysis is needed to discern the nature of...