APA (7th ed.) Citation

Aggarwal, P., Castleberry, S. B., Ridnour, R., & Shepherd, C. D. (2005). Salesperson Empathy and Listening: Impact on Relationship Outcomes. Journal of marketing theory and practice, 13(3), 16-31. https://doi.org/10.1080/10696679.2005.11658547

Chicago Style (17th ed.) Citation

Aggarwal, Praveen, Stephen B. Castleberry, Rick Ridnour, and C. David Shepherd. "Salesperson Empathy and Listening: Impact on Relationship Outcomes." Journal of Marketing Theory and Practice 13, no. 3 (2005): 16-31. https://doi.org/10.1080/10696679.2005.11658547.

MLA (9th ed.) Citation

Aggarwal, Praveen, et al. "Salesperson Empathy and Listening: Impact on Relationship Outcomes." Journal of Marketing Theory and Practice, vol. 13, no. 3, 2005, pp. 16-31, https://doi.org/10.1080/10696679.2005.11658547.