Development of listening competence in business education
Previous research indicates that listening is the most important type of oral communication in the workplace. Unfortunately, there is little evidence showing that business programs share this view. The goal of this literature review is to close the gap between employer preferences and business schoo...
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| Published in | Current opinion in psychology Vol. 50; p. 101581 |
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| Main Authors | , |
| Format | Journal Article |
| Language | English |
| Published |
Netherlands
Elsevier Ltd
01.04.2023
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| Subjects | |
| Online Access | Get full text |
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| Abstract | Previous research indicates that listening is the most important type of oral communication in the workplace. Unfortunately, there is little evidence showing that business programs share this view. The goal of this literature review is to close the gap between employer preferences and business school priorities, thereby enhancing the listening competence of business graduates. Research has identified four listening styles. Task-oriented listening and critical listening focus on message content whereas relational listening and analytical listening are relationally oriented. Although competence in all four styles is needed, the most appropriate style to use is contingent on why one is listening. We propose a systems approach utilizing the ADIE (assessment, design, implementation, evaluation) model for developing the listening competence of business students. |
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| AbstractList | Previous research indicates that listening is the most important type of oral communication in the workplace. Unfortunately, there is little evidence showing that business programs share this view. The goal of this literature review is to close the gap between employer preferences and business school priorities, thereby enhancing the listening competence of business graduates. Research has identified four listening styles. Task-oriented listening and critical listening focus on message content whereas relational listening and analytical listening are relationally oriented. Although competence in all four styles is needed, the most appropriate style to use is contingent on why one is listening. We propose a systems approach utilizing the ADIE (assessment, design, implementation, evaluation) model for developing the listening competence of business students. |
| ArticleNumber | 101581 |
| Author | Brink, Kyle E. Costigan, Robert D. |
| Author_xml | – sequence: 1 givenname: Kyle E. surname: Brink fullname: Brink, Kyle E. organization: Grand Valley State University, L. William Seidman Center 3115, 50 Front Ave. SW, Grand Rapids, MI, 49504-6424, USA – sequence: 2 givenname: Robert D. surname: Costigan fullname: Costigan, Robert D. email: rcostigan@sjfc.edu organization: St. John Fisher University (emeritus), 3690 East Ave., Rochester, NY, 14618, USA |
| BackLink | https://www.ncbi.nlm.nih.gov/pubmed/37210991$$D View this record in MEDLINE/PubMed |
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| Keywords | ADIE Listening Business education Oral communication Listening styles |
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