Ready to serve the public? The role of empathy in public service education programs

• Published in: Journal of public affairs education : J-PAE. Vol. 24; no. 3; pp. 300 - 320
• Main Authors: Edlins, Mariglynn, Dolamore, Stephanie
• Format: Journal Article
• Language: English
• Published: Washington Routledge 03.07.2018; Taylor & Francis, Ltd; National Association of Schools of Public Affairs and Administration
• Subjects: Administrators; Curricula; Education; Empathy; Public policy; public servants; public service; Training; Values

Public administrators serve the people and implement public policy. However, stories abound that call into question public servants' ability to represent constituents different from them. Empathy, which is the ability to recognize, understand, and respond to the feelings of another, offers a wa...