Service operations: what’s next?

• Published in: International journal of service industry management Vol. 29; no. 1; pp. 55 - 97
• Main Authors: Field, Joy M, Victorino, Liana, Buell, Ryan W, Dixon, Michael J, Meyer Goldstein, Susan, Menor, Larry J, Pullman, Madeleine E, Roth, Aleda V, Secchi, Enrico, Zhang, Jie J
• Format: Journal Article
• Language: English
• Published: Bingley Emerald Publishing Limited 01.02.2018; Emerald Group Publishing Limited
• Subjects: Collaboration; Customer services; Management; Manufacturing; Performance evaluation; Phase transitions; Service industries; Suppliers; Customer and employee behavior; Servitization; Service supply networks; Sustainable services; Sharing economy; Social impact services; Service operations performance; Knowledge-based services; Service operations; Participation roles and responsibilities

Purpose The purpose of this paper is to present exciting and innovative research questions in service operations that are aligned with eight key themes and related topics determined by the Journal of Service Management (JOSM) Service Operations Expert Research Panel. By offering a good number of suc...