Modularizing services: A modified HoQ approach - Geum, Youngjung; Kwak, Ran; Park, Yongtae (Computers & industrial engineering, 2012)
Keywords: Cluster analysis; Customer services; Decomposition; Drivers; HoQ; Industrial engineering; Literature reviews; Matrix; Modular function deployment; Modularization; Modules; Operations research; QFD; Quality function deployment; Quality of service; Service modularity; Service modularization; Studies; Utilities; Quality function deployment; HoQ; Modular function deployment; QFD; Service modularization; Service modularity