The impact of recipient list size and priority signs on electronic helping behavior
The purpose of this study was to examine the effects of recipient list size and priority signs on electronic helping behavior. Participants were sent an e-mailed request to complete a Web-based survey in one of the following conditions: alone, with 1 other person, with 14 others, or with 49 others....
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Published in | Computers in human behavior Vol. 20; no. 5; pp. 633 - 644 |
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Main Authors | , , , , |
Format | Journal Article |
Language | English |
Published |
Oxford
Elsevier Ltd
01.09.2004
Elsevier Science |
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Abstract | The purpose of this study was to examine the effects of recipient list size and priority signs on electronic helping behavior. Participants were sent an e-mailed request to complete a Web-based survey in one of the following conditions: alone, with 1 other person, with 14 others, or with 49 others. A high priority symbol (!) was attached to the e-mail message sent to half of the participants in each of the preceding conditions. We predicted that as the number of the people in the recipient list increased, (a) the number of individuals who completed the surveys would decrease and (b) the time that elapsed between the participant reading the e-mail request and completing the survey would increase. We also predicted that people who were sent the high priority request for help would (a) be particularly inclined to respond and (b) respond more quickly than those in the normal priority condition. Although no statistically significant results were obtained, the data did reveal notable concerns with the commonly used read receipt function. This research has important implications regarding the utility of read receipts, priority symbols, and personalized e-mail messages. |
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AbstractList | The purpose of this study was to examine the effects of recipient list size and priority signs on electronic helping behavior. Participants were sent an e-mailed request to complete a Web-based survey in one of the following conditions: alone, with 1 other person, with 14 others, or with 49 others. A high priority symbol (!) was attached to the e-mail message sent to half of the participants in each of the preceding conditions. We predicted that as the number of the people in the recipient list increased, (a) the number of individuals who completed the surveys would decrease and (b) the time that elapsed between the participant reading the e-mail request and completing the survey would increase. We also predicted that people who were sent the high priority request for help would (a) be particularly inclined to respond and (b) respond more quickly than those in the normal priority condition. Although no statistically significant results were obtained, the data did reveal notable concerns with the commonly used read receipt function. This research has important implications regarding the utility of read receipts, priority symbols, and personalized e-mail messages. The purpose of this study was to examine the effects of recipient list size and priority signs on electronic helping behavior. Participants were sent an e-mailed request to complete a Webbased survey in one of the following conditions: alone, with 1 other person, with 14 others, or with 49 others. A high priority symbol (!) was attached to the e-mail message sent to half of the participants in each of the preceding conditions. We predicted that as the number of the people in the recipient list increased, (a) the number of individuals who completed the surveys would decrease and (b) the time that elapsed between the participant reading the e-mail request and completing the survey would increase. We also predicted that people who were sent the high priority request for help would (a) be particularly inclined to respond and (b) respond more quickly than those in the normal priority condition. Although no statistically significant results were obtained, the data did reveal notable concerns with the commonly used read receipt function. This research has important implications regarding the utility of read receipts, priority symbols, and personalized e-mail messages. |
Author | Cope, John G Thompson, Lori Foster Lewis, Candice E Grossnickle, William F Wuensch, Karl L |
Author_xml | – sequence: 1 givenname: Candice E surname: Lewis fullname: Lewis, Candice E email: Candiceel@aol.com organization: 351 Beasley Drive Apt D5, Greenville, NC 27834, USA – sequence: 2 givenname: Lori Foster surname: Thompson fullname: Thompson, Lori Foster email: FosterL@mail.ecu.edu organization: Department of Psychology, 104 Rawl Building, East Carolina University, Greenville, NC 27858-4353, USA – sequence: 3 givenname: Karl L surname: Wuensch fullname: Wuensch, Karl L email: WuenschK@mail.ecu.edu organization: Department of Psychology, 104 Rawl Building, East Carolina University, Greenville, NC 27858-4353, USA – sequence: 4 givenname: William F surname: Grossnickle fullname: Grossnickle, William F email: GrossnickleW@mail.ecu.edu organization: Department of Psychology, 104 Rawl Building, East Carolina University, Greenville, NC 27858-4353, USA – sequence: 5 givenname: John G surname: Cope fullname: Cope, John G email: CopeJ@mail.ecu.edu organization: Department of Psychology, 104 Rawl Building, East Carolina University, Greenville, NC 27858-4353, USA |
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Cites_doi | 10.1037/0022-3514.65.4.681 10.1177/147078530004200103 10.1086/297851 10.1146/annurev.so.17.080191.001301 10.1016/S1053-4822(99)00037-6 10.1037/h0025589 10.1037/0021-9010.68.4.653 10.1037/0022-3514.53.3.497 10.1016/S0747-5632(99)00056-4 10.1037/h0034449 10.1080/00224545.1973.9922569 10.1037/0022-3514.45.3.571 10.1016/0022-1031(69)90046-8 10.1037/h0033380 10.2307/3033588 10.1111/j.1468-2958.1997.tb00408.x 10.1037/0022-3514.79.5.748 10.1207/s15327043hup1002_5 |
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Keywords | Computer-supported cooperative work CSCW Helping behavior Bystander intervention Computer-mediated communication Human Help seeking Priority Electronic mail Information layout Computer mediated communication |
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Chat Relay publication-title: Human Communications Research doi: 10.1111/j.1468-2958.1997.tb00408.x contributor: fullname: Rintel – volume: 79 start-page: 748 year: 2000 ident: 10.1016/j.chb.2003.11.001_BIB24 article-title: CyberOstracism: effects of being ignored over the Internet publication-title: Journal of Personality and Social Psychology doi: 10.1037/0022-3514.79.5.748 contributor: fullname: Williams – volume: 10 start-page: 133 year: 1997 ident: 10.1016/j.chb.2003.11.001_BIB18 article-title: Impact of organizational citizenship behavior on organizational performance: a review and suggestions for future research publication-title: Human Performance doi: 10.1207/s15327043hup1002_5 contributor: fullname: Podsakoff |
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SubjectTerms | Applied psychology Biological and medical sciences Bystander intervention Computer-mediated communication Computer-supported cooperative work CSCW Fundamental and applied biological sciences. Psychology Helping behavior Miscellaneous Psychology. Psychoanalysis. Psychiatry Psychology. Psychophysiology |
Title | The impact of recipient list size and priority signs on electronic helping behavior |
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