The impact of recipient list size and priority signs on electronic helping behavior

The purpose of this study was to examine the effects of recipient list size and priority signs on electronic helping behavior. Participants were sent an e-mailed request to complete a Web-based survey in one of the following conditions: alone, with 1 other person, with 14 others, or with 49 others....

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Published inComputers in human behavior Vol. 20; no. 5; pp. 633 - 644
Main Authors Lewis, Candice E, Thompson, Lori Foster, Wuensch, Karl L, Grossnickle, William F, Cope, John G
Format Journal Article
LanguageEnglish
Published Oxford Elsevier Ltd 01.09.2004
Elsevier Science
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Abstract The purpose of this study was to examine the effects of recipient list size and priority signs on electronic helping behavior. Participants were sent an e-mailed request to complete a Web-based survey in one of the following conditions: alone, with 1 other person, with 14 others, or with 49 others. A high priority symbol (!) was attached to the e-mail message sent to half of the participants in each of the preceding conditions. We predicted that as the number of the people in the recipient list increased, (a) the number of individuals who completed the surveys would decrease and (b) the time that elapsed between the participant reading the e-mail request and completing the survey would increase. We also predicted that people who were sent the high priority request for help would (a) be particularly inclined to respond and (b) respond more quickly than those in the normal priority condition. Although no statistically significant results were obtained, the data did reveal notable concerns with the commonly used read receipt function. This research has important implications regarding the utility of read receipts, priority symbols, and personalized e-mail messages.
AbstractList The purpose of this study was to examine the effects of recipient list size and priority signs on electronic helping behavior. Participants were sent an e-mailed request to complete a Web-based survey in one of the following conditions: alone, with 1 other person, with 14 others, or with 49 others. A high priority symbol (!) was attached to the e-mail message sent to half of the participants in each of the preceding conditions. We predicted that as the number of the people in the recipient list increased, (a) the number of individuals who completed the surveys would decrease and (b) the time that elapsed between the participant reading the e-mail request and completing the survey would increase. We also predicted that people who were sent the high priority request for help would (a) be particularly inclined to respond and (b) respond more quickly than those in the normal priority condition. Although no statistically significant results were obtained, the data did reveal notable concerns with the commonly used read receipt function. This research has important implications regarding the utility of read receipts, priority symbols, and personalized e-mail messages.
The purpose of this study was to examine the effects of recipient list size and priority signs on electronic helping behavior. Participants were sent an e-mailed request to complete a Webbased survey in one of the following conditions: alone, with 1 other person, with 14 others, or with 49 others. A high priority symbol (!) was attached to the e-mail message sent to half of the participants in each of the preceding conditions. We predicted that as the number of the people in the recipient list increased, (a) the number of individuals who completed the surveys would decrease and (b) the time that elapsed between the participant reading the e-mail request and completing the survey would increase. We also predicted that people who were sent the high priority request for help would (a) be particularly inclined to respond and (b) respond more quickly than those in the normal priority condition. Although no statistically significant results were obtained, the data did reveal notable concerns with the commonly used read receipt function. This research has important implications regarding the utility of read receipts, priority symbols, and personalized e-mail messages.
Author Cope, John G
Thompson, Lori Foster
Lewis, Candice E
Grossnickle, William F
Wuensch, Karl L
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Issue 5
Keywords Computer-supported cooperative work
CSCW
Helping behavior
Bystander intervention
Computer-mediated communication
Human
Help seeking
Priority
Electronic mail
Information layout
Computer mediated communication
Language English
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Snippet The purpose of this study was to examine the effects of recipient list size and priority signs on electronic helping behavior. Participants were sent an...
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SubjectTerms Applied psychology
Biological and medical sciences
Bystander intervention
Computer-mediated communication
Computer-supported cooperative work
CSCW
Fundamental and applied biological sciences. Psychology
Helping behavior
Miscellaneous
Psychology. Psychoanalysis. Psychiatry
Psychology. Psychophysiology
Title The impact of recipient list size and priority signs on electronic helping behavior
URI https://dx.doi.org/10.1016/j.chb.2003.11.001
https://search.proquest.com/docview/28456030
Volume 20
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