The impact of recipient list size and priority signs on electronic helping behavior

• Published in: Computers in human behavior Vol. 20; no. 5; pp. 633 - 644
• Main Authors: Lewis, Candice E, Thompson, Lori Foster, Wuensch, Karl L, Grossnickle, William F, Cope, John G
• Format: Journal Article
• Language: English
• Published: Oxford Elsevier Ltd 01.09.2004; Elsevier Science
• Subjects: Applied psychology; Biological and medical sciences; Bystander intervention; Computer-mediated communication; Computer-supported cooperative work; CSCW; Fundamental and applied biological sciences. Psychology; Helping behavior; Miscellaneous; Psychology. Psychoanalysis. Psychiatry; Psychology. Psychophysiology; Computer-supported cooperative work; CSCW; Helping behavior; Bystander intervention; Computer-mediated communication; Human; Help seeking; Priority; Electronic mail; Information layout; Computer mediated communication
• ISSN: 0747-5632; 1873-7692
• DOI: 10.1016/j.chb.2003.11.001

The purpose of this study was to examine the effects of recipient list size and priority signs on electronic helping behavior. Participants were sent an e-mailed request to complete a Web-based survey in one of the following conditions: alone, with 1 other person, with 14 others, or with 49 others. A high priority symbol (!) was attached to the e-mail message sent to half of the participants in each of the preceding conditions. We predicted that as the number of the people in the recipient list increased, (a) the number of individuals who completed the surveys would decrease and (b) the time that elapsed between the participant reading the e-mail request and completing the survey would increase. We also predicted that people who were sent the high priority request for help would (a) be particularly inclined to respond and (b) respond more quickly than those in the normal priority condition. Although no statistically significant results were obtained, the data did reveal notable concerns with the commonly used read receipt function. This research has important implications regarding the utility of read receipts, priority symbols, and personalized e-mail messages.