Creating Outcomes with Redesign Efforts

Integrating principles from a variety of theories, managers have developed a conceptual framework for reengineering processes in an endoscopy unit to improve the value of services provided to customers. A major goal of this redesign was to enhance or maintain quality of care, increase efficiency, an...

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Bibliographic Details
Published inAORN journal Vol. 70; no. 3; pp. 406,408,411,413 - 406,409,411,413
Main Author Allison Cole, Donna
Format Journal Article
LanguageEnglish
Published United States Elsevier Inc 01.09.1999
John Wiley & Sons, Inc
Subjects
Clinical outcomes
Efficiency
Endoscopy
Health services
Hospital Units - organization & administration
Humans
Job Satisfaction
Models, Organizational
New Jersey
Nursing
Organizational Innovation
Outcome Assessment (Health Care)
Patient Satisfaction
Quality
Surgery
New Jersey
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Summary:Integrating principles from a variety of theories, managers have developed a conceptual framework for reengineering processes in an endoscopy unit to improve the value of services provided to customers. A major goal of this redesign was to enhance or maintain quality of care, increase efficiency, and maintain or reduce costs. This was accomplished by analyzing data and outcome measures related to patient, physician, and staff member satisfaction, as well as resource allocation. The departmental results were tangible, positive, and visible almost immediately. With the right team and the right techniques, tools, methodologies, and decision-making processes, redesign projects can and do lead to dramatic improvements in productivity, service, customer and staff member satisfaction, cost control, and innovation. AORN J 70 (Sept 1999) 406–413.
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SourceType-Scholarly Journals-1
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ISSN:0001-2092
1878-0369
DOI:10.1016/S0001-2092(06)62322-3