Group‐based instant messaging in Finnish residential elder care work: Taming the technology or vice versa?

• Published in: New technology, work, and employment Vol. 37; no. 2; pp. 231 - 249
• Main Authors: Hirvonen, Helena, Tammelin, Mia, Hämäläinen, Antti, Taipale, Sakari
• Format: Journal Article
• Language: English
• Published: Oxford Blackwell Publishing Ltd 01.07.2022
• Subjects: Access; care work; communication; Communications technology; Elder care; instant messaging; Nurses; Science and technology; science and technology studies; technology; temporality; Time; Work; Workers

As new communication technologies become embedded in care work, there is a need to understand how they affect its temporal order. This article analyses group‐based mobile instant messaging (IM) in residential elder care work in Finland. The article asks (i) how care workers use group‐based messaging...