User testing and performance evaluation of the Electronic Quality Improvement Platform for Plans and Pharmacies

To user-test and evaluate a performance information management platform that makes standardized, benchmarked medication use quality data available to both health plans and community pharmacy organizations. Multiple health/drug plans and multiple chain and independent pharmacies across the United Sta...

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Published inJournal of the American Pharmacists Association Vol. 55; no. 6; p. 634
Main Authors Pringle, Janice L, Kearney, Shannon M, Grasso, Kim, Boyer, Annette D, Conklin, Mark H, Szymanski, Keith A
Format Journal Article
LanguageEnglish
Published United States 01.11.2015
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Abstract To user-test and evaluate a performance information management platform that makes standardized, benchmarked medication use quality data available to both health plans and community pharmacy organizations. Multiple health/drug plans and multiple chain and independent pharmacies across the United States. During the first phase of the study, user experience was measured via user satisfaction surveys and interviews with key personnel (pharmacists, pharmacy leaders, and health plan leadership). Improvements were subsequently made to the platform based on these findings. During the second phase of the study, the platform was implemented in a greater number of pharmacies and by a greater number of payers. User experience was then reevaluated to gather information for further improvements. The surveys and interviews revealed that users found the Web-based platform easy to use and beneficial in terms of understanding and comparing performance metrics. Primary concerns included lack of access to real-time data and patient-specific data. Many users also expressed uncertainty as to how they could use the information and data provided by the platform. The study findings indicate that while information management platforms can be used effectively in both pharmacy and health plan settings, future development is needed to ensure that the provided data can be transferred to pharmacy best practices and improved quality care.
AbstractList To user-test and evaluate a performance information management platform that makes standardized, benchmarked medication use quality data available to both health plans and community pharmacy organizations. Multiple health/drug plans and multiple chain and independent pharmacies across the United States. During the first phase of the study, user experience was measured via user satisfaction surveys and interviews with key personnel (pharmacists, pharmacy leaders, and health plan leadership). Improvements were subsequently made to the platform based on these findings. During the second phase of the study, the platform was implemented in a greater number of pharmacies and by a greater number of payers. User experience was then reevaluated to gather information for further improvements. The surveys and interviews revealed that users found the Web-based platform easy to use and beneficial in terms of understanding and comparing performance metrics. Primary concerns included lack of access to real-time data and patient-specific data. Many users also expressed uncertainty as to how they could use the information and data provided by the platform. The study findings indicate that while information management platforms can be used effectively in both pharmacy and health plan settings, future development is needed to ensure that the provided data can be transferred to pharmacy best practices and improved quality care.
Author Pringle, Janice L
Kearney, Shannon M
Conklin, Mark H
Grasso, Kim
Szymanski, Keith A
Boyer, Annette D
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  givenname: Janice L
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  organization: Program Evaluation and Research Unit, School of Pharmacy, University of Pittsburgh, Pittsburgh, PA. Electronic address: jlpringle@pitt.edu
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  givenname: Shannon M
  surname: Kearney
  fullname: Kearney, Shannon M
  organization: Coordinator of Operations, Program Evaluation and Research Unit, School of Pharmacy, University of Pittsburgh, Pittsburgh, PA
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  givenname: Kim
  surname: Grasso
  fullname: Grasso, Kim
  organization: Senior Research Specialist, Program Evaluation and Research Unit, School of Pharmacy, University of Pittsburgh, Pittsburgh, PA
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  givenname: Annette D
  surname: Boyer
  fullname: Boyer, Annette D
  organization: Development, CECity. com, Inc., Homestead, PA
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  givenname: Mark H
  surname: Conklin
  fullname: Conklin, Mark H
  organization: Pharmacy Quality Solutions, Inc., Pittsburgh, PA
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  givenname: Keith A
  surname: Szymanski
  fullname: Szymanski, Keith A
  organization: Health Economics and Outcomes Research, Medical Affairs, U.S. Region, Takeda Pharmaceuticals International, Inc., Deerfield, IL
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Snippet To user-test and evaluate a performance information management platform that makes standardized, benchmarked medication use quality data available to both...
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StartPage 634
SubjectTerms Access to Information
Attitude of Health Personnel
Attitude to Computers
Community Pharmacy Services - standards
Health Information Management - standards
Health Information Systems - standards
Health Services Research
Humans
Insurance, Health - standards
Interviews as Topic
Pharmacists - psychology
Pharmacists - standards
Program Evaluation
Quality Improvement - standards
Quality Indicators, Health Care - standards
Surveys and Questionnaires
Title User testing and performance evaluation of the Electronic Quality Improvement Platform for Plans and Pharmacies
URI https://www.ncbi.nlm.nih.gov/pubmed/26547597
Volume 55
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