User testing and performance evaluation of the Electronic Quality Improvement Platform for Plans and Pharmacies
To user-test and evaluate a performance information management platform that makes standardized, benchmarked medication use quality data available to both health plans and community pharmacy organizations. Multiple health/drug plans and multiple chain and independent pharmacies across the United Sta...
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Published in | Journal of the American Pharmacists Association Vol. 55; no. 6; p. 634 |
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Main Authors | , , , , , |
Format | Journal Article |
Language | English |
Published |
United States
01.11.2015
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Subjects | |
Online Access | Get more information |
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Abstract | To user-test and evaluate a performance information management platform that makes standardized, benchmarked medication use quality data available to both health plans and community pharmacy organizations.
Multiple health/drug plans and multiple chain and independent pharmacies across the United States.
During the first phase of the study, user experience was measured via user satisfaction surveys and interviews with key personnel (pharmacists, pharmacy leaders, and health plan leadership). Improvements were subsequently made to the platform based on these findings. During the second phase of the study, the platform was implemented in a greater number of pharmacies and by a greater number of payers. User experience was then reevaluated to gather information for further improvements.
The surveys and interviews revealed that users found the Web-based platform easy to use and beneficial in terms of understanding and comparing performance metrics. Primary concerns included lack of access to real-time data and patient-specific data. Many users also expressed uncertainty as to how they could use the information and data provided by the platform.
The study findings indicate that while information management platforms can be used effectively in both pharmacy and health plan settings, future development is needed to ensure that the provided data can be transferred to pharmacy best practices and improved quality care. |
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AbstractList | To user-test and evaluate a performance information management platform that makes standardized, benchmarked medication use quality data available to both health plans and community pharmacy organizations.
Multiple health/drug plans and multiple chain and independent pharmacies across the United States.
During the first phase of the study, user experience was measured via user satisfaction surveys and interviews with key personnel (pharmacists, pharmacy leaders, and health plan leadership). Improvements were subsequently made to the platform based on these findings. During the second phase of the study, the platform was implemented in a greater number of pharmacies and by a greater number of payers. User experience was then reevaluated to gather information for further improvements.
The surveys and interviews revealed that users found the Web-based platform easy to use and beneficial in terms of understanding and comparing performance metrics. Primary concerns included lack of access to real-time data and patient-specific data. Many users also expressed uncertainty as to how they could use the information and data provided by the platform.
The study findings indicate that while information management platforms can be used effectively in both pharmacy and health plan settings, future development is needed to ensure that the provided data can be transferred to pharmacy best practices and improved quality care. |
Author | Pringle, Janice L Kearney, Shannon M Conklin, Mark H Grasso, Kim Szymanski, Keith A Boyer, Annette D |
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BackLink | https://www.ncbi.nlm.nih.gov/pubmed/26547597$$D View this record in MEDLINE/PubMed |
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SubjectTerms | Access to Information Attitude of Health Personnel Attitude to Computers Community Pharmacy Services - standards Health Information Management - standards Health Information Systems - standards Health Services Research Humans Insurance, Health - standards Interviews as Topic Pharmacists - psychology Pharmacists - standards Program Evaluation Quality Improvement - standards Quality Indicators, Health Care - standards Surveys and Questionnaires |
Title | User testing and performance evaluation of the Electronic Quality Improvement Platform for Plans and Pharmacies |
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