APA (7th ed.) Citation

Ringle, C. M., Sarstedt, M., & Zimmermann, L. (2011). Customer Satisfaction with Commercial Airlines: The Role of Perceived Safety and Purpose of Travel. Journal of marketing theory and practice, 19(4), 459-472. https://doi.org/10.2753/MTP1069-6679190407

Chicago Style (17th ed.) Citation

Ringle, Christian M., Marko Sarstedt, and Lorenz Zimmermann. "Customer Satisfaction with Commercial Airlines: The Role of Perceived Safety and Purpose of Travel." Journal of Marketing Theory and Practice 19, no. 4 (2011): 459-472. https://doi.org/10.2753/MTP1069-6679190407.

MLA (9th ed.) Citation

Ringle, Christian M., et al. "Customer Satisfaction with Commercial Airlines: The Role of Perceived Safety and Purpose of Travel." Journal of Marketing Theory and Practice, vol. 19, no. 4, 2011, pp. 459-472, https://doi.org/10.2753/MTP1069-6679190407.