Members’ satisfaction and continuance intention: a socio-technical perspective

• Published in: Industrial management + data systems Vol. 115; no. 6; pp. 1132 - 1150
• Main Authors: Chen, Minghong, Qi, Xianjun
• Format: Journal Article
• Language: English
• Published: Wembley Emerald Group Publishing Limited 13.07.2015
• Subjects: Communities; Data management systems; Design engineering; Efficiency; Hypothesis testing; Industrial management; Information & knowledge management; Information systems; Knowledge management; Knowledge sharing; Least squares method; Perceptions; Reciprocity; Scholarly communication; Social aspects; Social capital; Social factors; Social research; Strategy; Technology Acceptance Model; Technology utilization; Usability; User satisfaction; Virtual communities; Virtual organization; China; Knowledge sharing; Academic virtual communities; Continuance intention; Satisfaction; Socio-technical perspective

Purpose – The purpose of this paper is to explain how sociability and usability enhanced members’ satisfaction, and how such satisfaction in turn, influenced their continuance intention of knowledge sharing in academic virtual communities (AVCs). Design/methodology/approach – Drawing on social capit...