Determinants of user satisfaction with financial information systems in the digital transformation era: insights from emerging markets
Purpose Most of the previous studies agree about the significance of user satisfaction in ensuring the endurance of information systems (ISs). Accordingly, it is crucial to investigate the effect of e-Government systems on individual end-user satisfaction as more and more countries adopt and deploy...
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| Published in | Global knowledge, memory and communication Vol. 74; no. 3/4; pp. 1171 - 1190 |
|---|---|
| Main Authors | , , , |
| Format | Journal Article |
| Language | English |
| Published |
Emerald Publishing Limited
06.03.2025
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| Subjects | |
| Online Access | Get full text |
| ISSN | 2514-9342 2514-9350 |
| DOI | 10.1108/GKMC-12-2022-0285 |
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| Abstract | Purpose
Most of the previous studies agree about the significance of user satisfaction in ensuring the endurance of information systems (ISs). Accordingly, it is crucial to investigate the effect of e-Government systems on individual end-user satisfaction as more and more countries adopt and deploy such Government Financial Management Information Systems (GFMIS) in the era of digital transformation. Because of this, the purpose of this study is to investigate the factors that contribute to the success of GFMIS in Jordan and ultimately the satisfaction of its users.
Design/methodology/approach
The IS success model developed by DeLone and McLean (2003) serves as the theoretical underpinning for the current research. Adding training quality as a new variable to the proposed model has been found to further increase the satisfaction of GFMIS users. A total of 104 GFMIS users in Jordan provided the data used to verify the model. The partial least squares-structural equation modelling was used to test the hypotheses.
Findings
The empirical findings indicated that GFMIS user satisfaction is significantly affected by information quality, service quality and perceived usefulness; meanwhile, system quality is only partially supported. The research also showed that the level of satisfaction among Jordanian GFMIS users was related to the quality of training they received.
Originality/value
This study fills a crucial literature gap by developing a research model that can help improve GFMIS usage towards attaining greater performance amongst government agencies in Jordan. |
|---|---|
| AbstractList | Purpose
Most of the previous studies agree about the significance of user satisfaction in ensuring the endurance of information systems (ISs). Accordingly, it is crucial to investigate the effect of e-Government systems on individual end-user satisfaction as more and more countries adopt and deploy such Government Financial Management Information Systems (GFMIS) in the era of digital transformation. Because of this, the purpose of this study is to investigate the factors that contribute to the success of GFMIS in Jordan and ultimately the satisfaction of its users.
Design/methodology/approach
The IS success model developed by DeLone and McLean (2003) serves as the theoretical underpinning for the current research. Adding training quality as a new variable to the proposed model has been found to further increase the satisfaction of GFMIS users. A total of 104 GFMIS users in Jordan provided the data used to verify the model. The partial least squares-structural equation modelling was used to test the hypotheses.
Findings
The empirical findings indicated that GFMIS user satisfaction is significantly affected by information quality, service quality and perceived usefulness; meanwhile, system quality is only partially supported. The research also showed that the level of satisfaction among Jordanian GFMIS users was related to the quality of training they received.
Originality/value
This study fills a crucial literature gap by developing a research model that can help improve GFMIS usage towards attaining greater performance amongst government agencies in Jordan. |
| Author | Al-Okaily, Aws Al-Okaily, Manaf Shiyyab, Fadi Shehab Al-Kofahi, Mahmoud |
| Author_xml | – sequence: 1 givenname: Manaf surname: Al-Okaily fullname: Al-Okaily, Manaf email: m.alokaily@jadara.edu.jo – sequence: 2 givenname: Mahmoud surname: Al-Kofahi fullname: Al-Kofahi, Mahmoud email: al-kofahi@yahoo.com – sequence: 3 givenname: Fadi Shehab surname: Shiyyab fullname: Shiyyab, Fadi Shehab email: fadi_shiyyab@hu.edu.jo – sequence: 4 givenname: Aws surname: Al-Okaily fullname: Al-Okaily, Aws email: aowsmaloqaily@gmail.com |
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| Keywords | GFMIS Financial systems User satisfaction e-Government Partial least squares-structural equation modelling Jordan IS success model Intelligent systems |
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| Title | Determinants of user satisfaction with financial information systems in the digital transformation era: insights from emerging markets |
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