Artificial intelligence (AI) awareness and work withdrawal: evaluating chained mediation through negative work-related rumination and emotional exhaustion

• Published in: International journal of contemporary hospitality management Vol. 36; no. 7; pp. 2311 - 2326
• Main Authors: Teng, Rongrong, Zhou, Shuai, Zheng, Wang, Ma, Chunhao
• Format: Journal Article
• Language: English
• Published: Bradford Emerald Publishing Limited 24.05.2024; Emerald Group Publishing Limited
• Subjects: Artificial intelligence; Burnout; Hospitality industry; Hotels & motels; China; AI (Artificial Intelligence) awareness; Emotional exhaustion; Work withdrawal; Conservation of resource theory; Negative work-related rumination

Purpose This study aims to investigate whether and how artificial intelligence (AI) awareness affects work withdrawal. Design/methodology/approach This survey garners participation from a total of 305 hotel employees in China. The proposed hypotheses are examined using Hayes’s PROCESS macro. Finding...