Artificial intelligence (AI) awareness and work withdrawal: evaluating chained mediation through negative work-related rumination and emotional exhaustion
Purpose This study aims to investigate whether and how artificial intelligence (AI) awareness affects work withdrawal. Design/methodology/approach This survey garners participation from a total of 305 hotel employees in China. The proposed hypotheses are examined using Hayes’s PROCESS macro. Finding...
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| Published in | International journal of contemporary hospitality management Vol. 36; no. 7; pp. 2311 - 2326 |
|---|---|
| Main Authors | , , , |
| Format | Journal Article |
| Language | English |
| Published |
Bradford
Emerald Publishing Limited
24.05.2024
Emerald Group Publishing Limited |
| Subjects | |
| Online Access | Get full text |
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| Abstract | Purpose
This study aims to investigate whether and how artificial intelligence (AI) awareness affects work withdrawal.
Design/methodology/approach
This survey garners participation from a total of 305 hotel employees in China. The proposed hypotheses are examined using Hayes’s PROCESS macro.
Findings
The results indicate that AI awareness could positively affect work withdrawal. Negative work-related rumination and emotional exhaustion respectively mediate this relationship. Furthermore, negative work-related rumination and emotional exhaustion act as chain mediators between AI awareness and work withdrawal.
Practical implications
Given the growing adoption of AI technology in the hospitality industry, it is imperative that managers intensify their scrutiny of the psychological changes experienced by frontline service employees and allocate more resources to mitigating the impact of AI on their work withdrawal.
Originality/value
This study contributes to the burgeoning literature on AI by elucidating the chain mediating roles of negative work-related rumination and emotional exhaustion. It also makes a significant forward in examining mediating mechanisms, notably the chain-mediated mechanism, through which AI awareness impacts employee outcomes. |
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| AbstractList | Purpose
This study aims to investigate whether and how artificial intelligence (AI) awareness affects work withdrawal.
Design/methodology/approach
This survey garners participation from a total of 305 hotel employees in China. The proposed hypotheses are examined using Hayes’s PROCESS macro.
Findings
The results indicate that AI awareness could positively affect work withdrawal. Negative work-related rumination and emotional exhaustion respectively mediate this relationship. Furthermore, negative work-related rumination and emotional exhaustion act as chain mediators between AI awareness and work withdrawal.
Practical implications
Given the growing adoption of AI technology in the hospitality industry, it is imperative that managers intensify their scrutiny of the psychological changes experienced by frontline service employees and allocate more resources to mitigating the impact of AI on their work withdrawal.
Originality/value
This study contributes to the burgeoning literature on AI by elucidating the chain mediating roles of negative work-related rumination and emotional exhaustion. It also makes a significant forward in examining mediating mechanisms, notably the chain-mediated mechanism, through which AI awareness impacts employee outcomes. PurposeThis study aims to investigate whether and how artificial intelligence (AI) awareness affects work withdrawal.Design/methodology/approachThis survey garners participation from a total of 305 hotel employees in China. The proposed hypotheses are examined using Hayes’s PROCESS macro.FindingsThe results indicate that AI awareness could positively affect work withdrawal. Negative work-related rumination and emotional exhaustion respectively mediate this relationship. Furthermore, negative work-related rumination and emotional exhaustion act as chain mediators between AI awareness and work withdrawal.Practical implicationsGiven the growing adoption of AI technology in the hospitality industry, it is imperative that managers intensify their scrutiny of the psychological changes experienced by frontline service employees and allocate more resources to mitigating the impact of AI on their work withdrawal.Originality/valueThis study contributes to the burgeoning literature on AI by elucidating the chain mediating roles of negative work-related rumination and emotional exhaustion. It also makes a significant forward in examining mediating mechanisms, notably the chain-mediated mechanism, through which AI awareness impacts employee outcomes. |
| Author | Teng, Rongrong Zhou, Shuai Ma, Chunhao Zheng, Wang |
| Author_xml | – sequence: 1 givenname: Rongrong surname: Teng fullname: Teng, Rongrong email: rongrongteng@nuaa.edu.cn – sequence: 2 givenname: Shuai surname: Zhou fullname: Zhou, Shuai email: s2040929@siswa.um.edu.my – sequence: 3 givenname: Wang surname: Zheng fullname: Zheng, Wang email: zhengwangpsy@163.com – sequence: 4 givenname: Chunhao surname: Ma fullname: Ma, Chunhao email: machunhoo@163.com |
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| Keywords | AI (Artificial Intelligence) awareness Emotional exhaustion Work withdrawal Conservation of resource theory Negative work-related rumination |
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Design/methodology/approach
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| Title | Artificial intelligence (AI) awareness and work withdrawal: evaluating chained mediation through negative work-related rumination and emotional exhaustion |
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