Artificial intelligence, financial anxiety and cashier-less checkouts: a Saudi Arabian perspective

• Published in: International journal of bank marketing Vol. 40; no. 6; pp. 1200 - 1216
• Main Authors: Ghazwani, Salman, van Esch, Patrick, Cui, Yuanyuan (Gina), Gala, Prachi
• Format: Journal Article
• Language: English
• Published: Bradford Emerald Publishing Limited 01.09.2022; Emerald Group Publishing Limited
• Subjects: Artificial intelligence; Automation; Bank marketing; Consumer attitudes; Consumers; Customer services; Digital technology; Disruptive innovation; Employees; Financial services; Human error; Individualism; Purchase intention; Retail stores; Shopping; Smartphones; Technological change; Technology; Saudi Arabia; United Kingdom > UK; United States > US; Saudi Arabia; Convenience; Roy adaptation model; Artificial intelligence (AI); Financial services; Financial anxiety

PurposeThis paper aims to investigate the impact of financial anxiety and convenience on the relation between cashier-less versus traditional checkouts and purchase intentions among Saudi Arabian consumers.Design/methodology/approachIn an online experiment, 329 Saudi participants were randomly assig...