Leveraging AI to Drive Timely Improvements in Patient Experience Feedback: Algorithm Validation - Khanbhai, Mustafa; Carenzo, Catalina; Aryasinghe, Sarindi; Manton, David; Mayer, Erik (JMIR medical informatics, 2025)
Keywords: Algorithms; Artificial Intelligence; Automatic text analysis; Automation; Classification; England; Feedback; Humans; Language; Large language models; Libraries; Machine Learning; Multimedia; Natural Language Processing; New Methods; Original Paper; Participatory Medicine & E-Patients; Patient Engagement and Empowerment; Patient Satisfaction; Python; Quality Improvement; R&D; Real time; Research & development; Responsible Health AI; Sentiment analysis; Servers; Software; Support vector machines; Text categorization; Tools, Programs and Algorithms; England; United Kingdom--UK; free-text analysis; natural language processing; patient experience; friends and family test; quality improvement; patient feedback; health informatics; machine learning; artificial intelligence; algorithm