Metaverse Meets Branding: Examining Consumer Responses to Immersive Brand Experiences

The metaverse connects the physical and digital worlds to improve the consumer experience, but little is known about how consumers respond to branded virtual worlds in real life. This study proposes a model to investigate the influence of metaverse experiential value on consumer's brand percept...

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Published inInternational journal of human-computer interaction Vol. 40; no. 11; pp. 2905 - 2924
Main Authors Wongkitrungrueng, Apiradee, Suprawan, Lokweetpun
Format Journal Article
LanguageEnglish
Published Norwood Taylor & Francis 02.06.2024
Lawrence Erlbaum Associates, Inc
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Abstract The metaverse connects the physical and digital worlds to improve the consumer experience, but little is known about how consumers respond to branded virtual worlds in real life. This study proposes a model to investigate the influence of metaverse experiential value on consumer's brand perception and behavioral responses in the virtual and real world. The covariance-based SEM analysis was conducted based on data from 702 Thai users of Asia's largest metaverse platform. Results revealed that all three dimensions of value indirectly affect consumer-brand engagement (CBE) through brand image and virtual purchase intention. Hedonic value had no direct effect on consumer responses, but on symbolic and utilitarian value which in turn influences CBE and virtual purchase respectively. As one of the first empirical studies on metaverse brand experience, this study contributed by incorporating multidimensional and interrelated experiential value and examining the mediating role of brand image and virtual purchase. The findings suggest brand design the branded virtual environment to facilitate consumer learning and virtual ownership, and align virtual merchandise and store ambiance with the real world to unify the brand image in both worlds.
AbstractList The metaverse connects the physical and digital worlds to improve the consumer experience, but little is known about how consumers respond to branded virtual worlds in real life. This study proposes a model to investigate the influence of metaverse experiential value on consumer's brand perception and behavioral responses in the virtual and real world. The covariance-based SEM analysis was conducted based on data from 702 Thai users of Asia's largest metaverse platform. Results revealed that all three dimensions of value indirectly affect consumer-brand engagement (CBE) through brand image and virtual purchase intention. Hedonic value had no direct effect on consumer responses, but on symbolic and utilitarian value which in turn influences CBE and virtual purchase respectively. As one of the first empirical studies on metaverse brand experience, this study contributed by incorporating multidimensional and interrelated experiential value and examining the mediating role of brand image and virtual purchase. The findings suggest brand design the branded virtual environment to facilitate consumer learning and virtual ownership, and align virtual merchandise and store ambiance with the real world to unify the brand image in both worlds.
Author Suprawan, Lokweetpun
Wongkitrungrueng, Apiradee
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  surname: Wongkitrungrueng
  fullname: Wongkitrungrueng, Apiradee
  organization: Business Administrative Division, Mahidol University International College
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  givenname: Lokweetpun
  orcidid: 0000-0002-3144-075X
  surname: Suprawan
  fullname: Suprawan, Lokweetpun
  organization: Business Administrative Division, Mahidol University International College
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Snippet The metaverse connects the physical and digital worlds to improve the consumer experience, but little is known about how consumers respond to branded virtual...
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Publisher
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SubjectTerms Brand image
Empirical analysis
Virtual environments
Title Metaverse Meets Branding: Examining Consumer Responses to Immersive Brand Experiences
URI https://www.tandfonline.com/doi/abs/10.1080/10447318.2023.2175162
https://www.proquest.com/docview/3062324455
Volume 40
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