Understanding consumer perceptions and attitudes toward smart retail services

• Published in: The Journal of services marketing Vol. 36; no. 8; pp. 1015 - 1030
• Main Author: Lin, Chen-Yu
• Format: Journal Article
• Language: English
• Published: Santa Barbara Emerald Publishing Limited 19.10.2022; Emerald Group Publishing Limited
• Subjects: Attitudes; Cellular telephones; Consumer attitudes; Consumer behavior; Consumers; Customer services; Influence; Literature reviews; Mobile commerce; Patronage; Perceptions; Retail stores; Shopping; Structural equation modeling; Technology; Technology Acceptance Model; Taiwan; Self-service technology; Unified theory of acceptance and use of technology; Structural equation modeling; Intellectual unmanned convenience store; Service innovation; Smart services

Purpose This study aims to identify the antecedent factors influencing consumer attitudes and patronage intentions toward an intelligent unmanned convenience store (IUCVS) in Taiwan. The IUCVS is a new smart service that offers customers a novel shopping experience, given that it avoids queues and p...