Understanding consumer perceptions and attitudes toward smart retail services - Lin, Chen-Yu (The Journal of services marketing, 2022)
Keywords: Attitudes; Cellular telephones; Consumer attitudes; Consumer behavior; Consumers; Customer services; Influence; Literature reviews; Mobile commerce; Patronage; Perceptions; Retail stores; Shopping; Structural equation modeling; Technology; Technology Acceptance Model; Taiwan; Self-service technology; Unified theory of acceptance and use of technology; Structural equation modeling; Intellectual unmanned convenience store; Service innovation; Smart services