Nurses' Communication of Safety Events to Nursing Home Residents and Families

Although communication is an essential part of the nursing process, nurses have little to no formal education in how to best communicate patient safety event (PSE) information to nursing home (NH) residents and their family members. The current mixed-methods study tested an intervention aimed at edu...

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Published inJournal of gerontological nursing Vol. 44; no. 2; pp. 25 - 32
Main Authors Wagner, Laura M, Driscoll, Lena, Darlington, Jasmin L, Flores, Victoria, Kim, Julee, Melino, Katerina, Patel, Hema Doshi, Spetz, Joanne
Format Journal Article
LanguageEnglish
Published United States SLACK INCORPORATED 01.02.2018
Subjects
Communication
Disclosure
Elder care
Gerontology
Medical errors
Nurse patient relationships
Nursing
Nursing care
Nursing education
Nursing homes
Patient safety
United States > US
San Francisco California
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Abstract Although communication is an essential part of the nursing process, nurses have little to no formal education in how to best communicate patient safety event (PSE) information to nursing home (NH) residents and their family members. The current mixed-methods study tested an intervention aimed at educating nurses on how to communicate a PSE to residents/family members using a structured communication tool. Nurse participants improved their knowledge of PSE communication, especially about the cause of the event, what they would say to the resident/family member, and future prevention of the PSE. Through qualitative subgroup analysis, an increased number of empathic statements were noted post-intervention. The tool tested in this study provides structure to an important care process that is necessary for improving the culture of safety in NH settings. [Journal of Gerontological Nursing, 44(2), 25-32.].
AbstractList Although communication is an essential part of the nursing process, nurses have little to no formal education in how to best communicate patient safety event (PSE) information to nursing home (NH) residents and their family members. The current mixed-methods study tested an intervention aimed at educating nurses on how to communicate a PSE to residents/family members using a structured communication tool. Nurse participants improved their knowledge of PSE communication, especially about the cause of the event, what they would say to the resident/family member, and future prevention of the PSE. Through qualitative subgroup analysis, an increased number of empathic statements were noted post-intervention. The tool tested in this study provides structure to an important care process that is necessary for improving the culture of safety in NH settings. [Journal of Gerontological Nursing, 44(2), 25-32.].
Although communication is an essential part of the nursing process, nurses have little to no formal education in how to best communicate patient safety event (PSE) information to nursing home (NH) residents and their family members. The current mixed-methods study tested an intervention aimed at educating nurses on how to communicate a PSE to residents/family members using a structured communication tool. Nurse participants improved their knowledge of PSE communication, especially about the cause of the event, what they would say to the resident/family member, and future prevention of the PSE. Through qualitative subgroup analysis, an increased number of empathic statements were noted post-intervention. The tool tested in this study provides structure to an important care process that is necessary for improving the culture of safety in NH settings. [ Journal of Gerontological Nursing, 44 (2), 25–32.]
Author Kim, Julee
Darlington, Jasmin L
Patel, Hema Doshi
Spetz, Joanne
Flores, Victoria
Melino, Katerina
Wagner, Laura M
Driscoll, Lena
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SubjectTerms Communication
Disclosure
Elder care
Gerontology
Medical errors
Nurse patient relationships
Nursing
Nursing care
Nursing education
Nursing homes
Patient safety
Title Nurses' Communication of Safety Events to Nursing Home Residents and Families
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