Providing a Framework for Evaluating the Quality of Health Care Services Using the HealthQual Model and Multi-Attribute Decision-Making Under Imperfect Knowledge of Data

• Published in: Informatica (Vilnius, Lithuania) Vol. 34; no. 1; pp. 85 - 120
• Main Authors: Estiri, Mehrdad, Heidary Dahooie, Jalil, Zavadskas, Edmundas Kazimieras
• Format: Journal Article
• Language: English
• Published: London, England SAGE Publications 01.01.2023; IOS Press BV
• Subjects: Decision making; Health care; Health care facilities; Health facilities; Health services; Patient satisfaction; Qualitative analysis; Quality assessment; Quality of service; Ranking; service quality; interval-valued triangular fuzzy numbers (IVTFN); step-wise weight assessment ratio analysis (SWARA); health care; HealthQual; additive ratio assessment (ARAS)

Due to the increasing importance of evaluating the quality of health care services using the patient-centred approach, this study aimed to propose a novel framework by combining the SERVQUAL model and multi-attribute decision-making (MADM) methods using interval-valued triangular fuzzy numbers (IVTF...