Providing a Framework for Evaluating the Quality of Health Care Services Using the HealthQual Model and Multi-Attribute Decision-Making Under Imperfect Knowledge of Data - Estiri, Mehrdad; Heidary Dahooie, Jalil; Zavadskas, Edmundas Kazimieras (Informatica (Vilnius, Lithuania), 2023)
Keywords: Decision making; Health care; Health care facilities; Health facilities; Health services; Patient satisfaction; Qualitative analysis; Quality assessment; Quality of service; Ranking; service quality; interval-valued triangular fuzzy numbers (IVTFN); step-wise weight assessment ratio analysis (SWARA); health care; HealthQual; additive ratio assessment (ARAS)