Banking patronage motives of the urban informal poor - Graham Saunders, Stephen; Bendixen, Mike; Abratt, Russell (The Journal of services marketing, 2007)
Keywords: Bank services; Banking; Banking industry; Banks; Charters; Consumers; Councils; Customer services; Disadvantaged groups; Financial services; Informal economy; Low income groups; Patronage; Polls & surveys; Poverty; Social economics; South Africa; Statistical analysis; Telephone banking; Urban areas; Urban communities; South Africa; South Africa; Poverty; Disadvantaged groups; Urban communities; Social economics; Banking