Cyber alarm: Determining the impacts of hotel’s data breach messages

• Published in: International journal of hospitality management Vol. 82; pp. 326 - 334
• Main Authors: Chen, Hsiangting Shatina, Jai, Tun-Min (Catherine)
• Format: Journal Article
• Language: English
• Published: Elsevier Ltd 01.09.2019
• Subjects: Corporate communication; Crisis responses; Data breach; Hotels; Hotels; Data breach; Corporate communication; Crisis responses

•The purposes of this study are to address the impacts of cyber-crisis communication on hospitality organizations and to provide insights regarding hotel guests’ reactions to data breaches related to information security.•This study employed a 2 (information sources: news versus hotel) by 2 (persona...