A preliminary insight into the role and importance of management skills in the prevention of occupational derailment: An exploratory analysis of UK and Spanish pharmacists

• Published in: European management journal Vol. 38; no. 3; pp. 492 - 505
• Main Authors: Breen, Liz, Acosta-Gómez, Jaime, Tomlinson, Justine, Medlinskiene, Kristina, Elies-Gomez, Jacobo
• Format: Journal Article
• Language: English
• Published: Oxford Elsevier Ltd 01.06.2020; Elsevier Science Ltd
• Subjects: Accounting; Banking; Clinical standards; Clinical training; Consultants; Data collection; Drug stores; Health care industry; Health services; Improvement; Knowledge economy; Management; Management skills; Management styles; Management training; Managerial skills; Medical personnel; Nurses; Occupational derailment; Occupational health; Pharmacists; Pharmacy; Professional development; Professionals; Psychologists; Regulation; Skills; Soft skills; Spain; Workforce; United Kingdom > UK; Spain; Management skills; Improvement; UK; Occupational derailment; Soft skills; Pharmacists; Spain
• DOI: 10.1016/j.emj.2020.02.008
• ISSN: 0263-2373

The aim of this study was to examine the prevalence and importance of management skills in the pharmacy profession and pharmacists’ ability to respond to current and future challenges in healthcare provision. As service professionals, pharmacists are engaged based on their expertise and skills, and are noted for their contribution to the knowledge-based economy and control over the application of their knowledge (Abbott, 1991). The same premise would apply to other professionals e.g. healthcare (nurses, doctors and psychologists); legal (lawyers, solicitors and barristers); consultancy; accountancy; banking and architecture (von Nordenflycht, 2010). An exploratory analysis of UK and Spanish pharmacists’ roles and their adoption of management skills was thus undertaken. Both healthcare systems are very similar and likewise the clinical training and role of pharmacists, professional standards and regulations are similar but there are subtle differences. Data were collected using semi-structured online surveys; two thirds of the data were collected from a UK audience and the final third from Spanish pharmacists. The data collection was planned and iterative in the first two stages (stage one influencing stage two) (UK) and the final stage (Spain) offered an opportunistic comparator study. The results demonstrated that there was overwhelming support for management skills to be part of undergraduate studies. The outputs of this study identify the most important management skills pharmacists need to perform effectively. Consideration was also given to the impact of inability to perform in their role, and hence the possibility of occupational derailment (leaving their role or being demoted). These findings offer important learning to support workforce development in all professional services.