The Effects of Perceived Identity Threat and Realistic Threat on the Negative Attitudes and Usage Intentions Toward Hotel Service Robots: The Moderating Effect of the Robot’s Anthropomorphism

• Published in: International journal of social robotics Vol. 13; no. 7; pp. 1599 - 1611
• Main Authors: Huang, Hsien-Long, Cheng, Li-Keng, Sun, Pi-Chuan, Chou, Szu-Jung
• Format: Journal Article
• Language: English
• Published: Dordrecht Springer Netherlands 01.11.2021; Springer Nature B.V
• Subjects: Anthropomorphism; Attitudes; Control; Engineering; Hotels; Humanoid; Mechatronics; Robotics; Robots; Service robots; Stimuli; Identity threat; Realistic threat; Anthropomorphism; Robot

The use of social robots in service scenarios (e.g. in hotels) is expected to increase. Research has indicated that realistic threat and identity threat contribute to prejudice, discrimination, and conflict. Therefore, designing smart robots that can understand user needs and provide prompt service...