The Deaf Effect Response to Bad News Reporting in Information Systems Projects

• Published in: E-service journal Vol. 5; no. 1; pp. 75 - 97
• Main Authors: Cuellar, Michael J., Keil, Mark, Johnson, Roy D.
• Format: Journal Article
• Language: English
• Published: Indiana University Press 22.09.2006
• Subjects: Analysis; Cognitive models; Cognitive psychology; Decision-making; Electronic services; Heuristics; Industrial project management; Information relevance; Information storage and retrieval systems; Information systems; Internal audits; Journalism; Methods; Project management; Reasoning; Whistles; United Kingdom

Project escalation is known to frequently occur in the context of information systems (IS) projects. The reluctance to hear bad news—a phenomenon that has been labelled the “deaf effect”—has been suggested as a possible reason for why projects are allowed to escalate for as long as they sometimes do...