Effects of characteristics of in-store retail technology on customer citizenship behavior - Gong, Taeshik; Wang, Chen-Ya; Lee, Kangcheol (Journal of retailing and consumer services, 2022)
Keywords: Customer citizenship behavior; Customer engagement; Customer exhaustion; Perceived advantage; Perceived compatibility; Perceived complexity; Perceived risk; Customer citizenship behavior; Perceived risk; Perceived compatibility; Perceived complexity; Customer exhaustion; Perceived advantage; Customer engagement