Evaluation of a national e-booking system for medical consultation in primary care in a universal health system

• Published in: Health policy (Amsterdam) Vol. 131; p. 104759
• Main Authors: Motulsky, Aude, Bosson-Rieutort, Delphine, Usher, Susan, David, Geneviève, Moreault, Marie-Pierre, Gagnon, Marie-Pierre, Schuster, Tibor, Sicotte, Claude
• Format: Journal Article
• Language: English
• Published: Ireland Elsevier B.V 01.05.2023
• Subjects: Canada; Continuity of Patient Care; Data Collection; Digital transformation; Humans; Online booking; Primary care; Quebec; Referral and Consultation; Canada; Quebec; Online booking; Digital transformation; Primary care

•e-Booking system in primary care practice is appreciated by patients.•The national e-booking system had a low adoption across the province.•The system was poorly aligned with the diversity of primary care practices.•More than 41% of the appointments were not booked online by patients.•e-booking sys...