A valid and applicable measurement method for knowledge worker productivity

• Published in: International journal of productivity and performance management Vol. 67; no. 9; pp. 1764 - 1791
• Main Authors: Heidary Dahooie, Jalil, Ghezel Arsalan, Mohammad Reza, Zolghadr Shojai, Ali
• Format: Journal Article
• Language: English
• Published: Bradford Emerald Publishing Limited 19.11.2018; Emerald Group Publishing Limited
• Subjects: Creativity; Data envelopment analysis; Design; Distribution engineering; Electric industries; Human resource management; Job design; Knowledge; Literature reviews; Manual workers; Measurement methods; Methods; Operations research; Principles; Productivity; Productivity measurement; Questionnaires; Statistical analysis; Values; Productivity measurement; Fuzzy DEA; Knowledge worker; Principle; Viewpoint

Purpose The purpose of this paper is to propose a new method for knowledge worker productivity measurement which is based on valid principles and appropriate viewpoints. Design/methodology/approach Based on an extensive and thorough literature review the elements that need to be taken into considera...