Relative effects of human capital, social capital and psychological capital on hotel employees’ job performance

• Published in: International journal of contemporary hospitality management Vol. 33; no. 2; pp. 490 - 512
• Main Authors: Huang, Songshan (Sam), Yu, Zhicheng, Shao, Yuhong, Yu, Meng, Li, Zhiyong
• Format: Journal Article
• Language: English
• Published: Bradford Emerald Publishing Limited 15.03.2021; Emerald Group Publishing Limited
• Subjects: Education; Employees; Hotels & motels; Human capital; Job performance; Productivity; Self-efficacy; Social capital; Social networks; Social structure; Work experience; Psychological capital; Job performance; Human capital; Social capital; Hotel management

Purpose This study examines the relative effects of human capital (HC), social capital (SC) and psychological capital (PC) on hotel employees’ job performance. Design/methodology/approach A sample of 417 employees from seven five-star hotels in China was recruited for the study. Both exploratory and...