Is this AI sexist? The effects of a biased AI’s anthropomorphic appearance and explainability on users’ bias perceptions and trust

• Published in: International journal of information management Vol. 76; p. 102775
• Main Authors: Hou, Tsung-Yu, Tseng, Yu-Chia, Yuan, Chien Wen (Tina)
• Format: Journal Article
• Language: English
• Published: Elsevier Ltd 01.06.2024
• Subjects: Anthropomorphism; Bias; Explainable AI; Gender; Human-AI interaction; Trust; Human-AI interaction; Explainable AI; Gender; Trust; Anthropomorphism; Bias

Biases in artificial intelligence (AI), a pressing issue in human-AI interaction, can be exacerbated by AI systems’ opaqueness. This paper reports on our development of a user-centered explainable-AI approach to reducing such opaqueness, guided by the theoretical framework of anthropomorphism and th...