Corporate social responsibility in tourism and hospitality
The past decade has seen significant growth in the tourism and hospitality literature on corporate social responsibility (CSR). Indeed, over 70% of the articles on this topic have been published in the past five years. Through the application of a stakeholder lens, this paper explores how CSR has de...
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| Published in | Journal of sustainable tourism Vol. 26; no. 7; pp. 1027 - 1042 |
|---|---|
| Main Authors | , |
| Format | Journal Article |
| Language | English |
| Published |
Clevedon
Routledge
03.07.2018
Multilingual Matters Ltd |
| Subjects | |
| Online Access | Get full text |
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| Abstract | The past decade has seen significant growth in the tourism and hospitality literature on corporate social responsibility (CSR). Indeed, over 70% of the articles on this topic have been published in the past five years. Through the application of a stakeholder lens, this paper explores how CSR has developed within the extant literature, paying particular attention to current gaps and highlighting the contributions of the research in this special issue. This emerging research on CSR in the context of tourism and hospitality is pushing past the boundaries of early approaches to corporate sustainability by providing empirical evidence to support the importance of integrating a range of stakeholder perspectives and needs throughout the planning, implementation, and evaluation of CSR initiatives. We observe that while there is ample research on certain stakeholder groups such as management, employees, shareholders, and consumers, there is less emphasis on the role of communities and ecosystems as stakeholders and very little related to suppliers, NGOs, and government. Although tourism and hospitality firms may not be subject to the same pressures as other industries, there remain important opportunities to both document and engage these external stakeholders in the journey towards sustainability. |
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| AbstractList | The past decade has seen significant growth in the tourism and hospitality literature on corporate social responsibility (CSR). Indeed, over 70% of the articles on this topic have been published in the past five years. Through the application of a stakeholder lens, this paper explores how CSR has developed within the extant literature, paying particular attention to current gaps and highlighting the contributions of the research in this special issue. This emerging research on CSR in the context of tourism and hospitality is pushing past the boundaries of early approaches to corporate sustainability by providing empirical evidence to support the importance of integrating a range of stakeholder perspectives and needs throughout the planning, implementation, and evaluation of CSR initiatives. We observe that while there is ample research on certain stakeholder groups such as management, employees, shareholders, and consumers, there is less emphasis on the role of communities and ecosystems as stakeholders and very little related to suppliers, NGOs, and government. Although tourism and hospitality firms may not be subject to the same pressures as other industries, there remain important opportunities to both document and engage these external stakeholders in the journey towards sustainability. |
| Author | Font, Xavier Lynes, Jennifer |
| Author_xml | – sequence: 1 givenname: Xavier surname: Font fullname: Font, Xavier organization: School of Hospitality and Tourism Management, University of Surrey – sequence: 2 givenname: Jennifer surname: Lynes fullname: Lynes, Jennifer organization: School of Environment, Enterprise and Development, University of Waterloo |
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| SubjectTerms | accountability corporate social responsibility hospitality R&D Research & development Social responsibility Stakeholders Sustainability Tourism |
| Title | Corporate social responsibility in tourism and hospitality |
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