What determines customers’ continuance intention of FinTech? Evidence from YuEbao - Wang, Zhenning; GUAN, Zhengzhi (Gordon); Hou, Fangfang; Li, Boying; Zhou, Wangyue (Industrial management + data systems, 2019)
Keywords: Assurance; Bank technology; Customer services; Customers; Financial services; Hypotheses; Influence; Investigations; Normality; Perceptions; Quality; Questionnaires; Social factors; Studies; User experience; China; Continuance intention; Herding; Subjective norm; Trust; Structural assurance; FinTech